CMS certification 040022
Northwest Medical Center-Springdale
609 West Maple Avenue, Springdale, AR 72764
Northwest Medical Center-Springdale has a CMS overall rating of 3 out of 5 stars. 65% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 21 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 4 and worse on none. Emergency patients spend a median of 2 h 6 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 1,176 completed surveys, 13% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as medium; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | AR | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 409 visits sampled · US median for EDs of the same volume: 2 h 45 min | 2 h 6 min | 2 h 30 min | 2 h 42 min |
| Left before being seen Lower is better · 24,360 patients | 1% | 2% | 2% |
| Stroke symptoms: brain scan read within 45 minutes Higher is better · 13 patients | 69% | 72% | 69% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 178 patients | 70% | 68% | 65% |
How Northwest Medical Center-Springdale compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Northwest Medical Center-SpringdaleThis hospital | 3/5 | 65% | 2 h 6 min | 4 better |
| Fayetteville Ar VA Medical CenterSame county · Fayetteville | 5/5 | 83% | — | 2 better |
| Washington Regional Medical CenterSame county · Fayetteville | 4/5 | 75% | 3 h 42 min | 8 better |
| Siloam Springs Regional HospitalSame ZIP area · Siloam Springs | 3/5 | 63% | 1 h 22 min | No different |
| Mercy Hospital Northwest ArkansasSame ZIP area · Rogers | 5/5 | 79% | 2 h 45 min | 5 better 1 worse |
| Ozarks Community Hospital of GravetteSame ZIP area · Gravette | Not rated | 84% | — | No different |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Springdale.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 1,869 cases | Too few cases | 4.1% | 3.9% |
| Heart attack 158 cases | Too few cases | 12.9% | 11.9% |
| Heart failure 188 cases | Too few cases | 13.6% | 11.1% |
| Pneumonia 268 cases | Too few cases | 18.3% | 15.2% |
| Stroke 83 cases | Too few cases | 16.2% | 11.9% |
| COPD 110 cases | Too few cases | 9.7% | 8.6% |
1 more measure had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 0.93 likely 0.58 – 1.29 | 1 |
| Deaths after a serious but treatable surgical complication 69 cases | No different | 211.46 per 1,000 likely 157.57 per 1,000 – 265.36 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 2,628 cases | No different | 0.24 per 1,000 likely 0 per 1,000 – 1.07 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 3,715 cases | No different | 0.23 per 1,000 likely 0.01 per 1,000 – 0.44 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 3,755 cases | No different | 0.24 per 1,000 likely 0.03 per 1,000 – 0.44 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 955 cases | No different | 2.09 per 1,000 likely 0.56 per 1,000 – 3.63 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 442 cases | No different | 1.35 per 1,000 likely 0 per 1,000 – 2.9 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 438 cases | No different | 12.76 per 1,000 likely 5.52 per 1,000 – 20 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 956 cases | No different | 3.31 per 1,000 likely 1.05 per 1,000 – 5.57 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 431 cases | No different | 4.86 per 1,000 likely 1.38 per 1,000 – 8.34 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 184 cases | No different | 1.72 per 1,000 likely 0.21 per 1,000 – 3.23 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 720 cases | No different | 1.14 per 1,000 likely 0.13 per 1,000 – 2.14 per 1,000 | 1.06 per 1,000 |
1 more measure had too few cases here to report.
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | No different | 1.62 likely 0.52 – 3.92 | 1 |
| Urinary tract infections from catheters (CAUTI) | Better | 0 | 1 |
| Surgical site infections after colon surgery | No different | 0.48 likely 0.02 – 2.37 | 1 |
| Surgical site infections after abdominal hysterectomy | No different | 1.01 likely 0.17 – 3.35 | 1 |
| MRSA bloodstream infections | No different | 0.64 likely 0.11 – 2.12 | 1 |
| C. diff intestinal infections | Better | 0.05 likely 0 – 0.25 | 1 |
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 253 cases | Too few cases | 15.8% | 14.4% |
| Readmitted after heart failure 351 cases | Too few cases | 22.1% | 21.3% |
| Readmitted after pneumonia 409 cases | Too few cases | 17.4% | 17.3% |
| Readmitted after COPD 243 cases | Too few cases | 20.1% | 20% |
| Days back in hospital after a heart attack 170 cases | Too few cases | -15.7 days per 100 | — |
| Days back in hospital after heart failure 216 cases | Too few cases | -41.4 days per 100 | — |
| Days back in hospital after pneumonia 286 cases | Too few cases | -32.2 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 609 cases | No different | 13.1 per 1,000 likely 9.9 per 1,000 – 17.4 per 1,000 | 13 per 1,000 |
| Unplanned visits after outpatient surgery 526 cases | Worse | 1.4 likely 1.1 – 1.8 | — |
5 more measures had too few cases here to report.
Clinicians registered at this address
70 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Nurse Anesthetist, Certified Registered | 13 |
| Anesthesiology | 9 |
| Physical Therapist | 6 |
| Emergency Medicine | 5 |
| Hospitalist | 4 |
| Nurse Practitioner | 4 |
| Physician Assistant | 4 |
| Pediatrics | 3 |
| Acute Care | 2 |
| Dietitian, Registered | 2 |
| Occupational Therapist | 2 |
| Pharmacist | 2 |
First 12 alphabetically
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $23,478
- 2020 $1,934
- 2021 $11,661
- 2022 $1,654
- 2023 $0
- 2024 $1,761
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Northwest Medical Center-Springdale
Is Northwest Medical Center-Springdale a good hospital?
Northwest Medical Center-Springdale has a CMS overall rating of 3 out of 5 stars. Of the 21 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 4 and worse on none. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Northwest Medical Center-Springdale?
65% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 1,176 completed HCAHPS surveys.
How long is the wait in the Northwest Medical Center-Springdale emergency room?
Emergency patients spend a median of 2 h 6 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with medium patient volume, like this one, the median is 2 h 45 min. 1% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does Northwest Medical Center-Springdale receive money from drug and device companies?
Drug and device makers reported $1,761 in payments to Northwest Medical Center-Springdale for 2024, under the federal Open Payments program. A payment on its own does not show a conflict of interest.