CMS certification 070021
Windham Community Memorial Hospital
112 Mansfield Avenue, Willimantic, CT 06226
Windham Community Memorial Hospital has a CMS overall rating of 3 out of 5 stars. 66% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. On all 15 death, complication, infection and readmission measures CMS could compare, it is no different from the national rate. Emergency patients spend a median of 2 h 18 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 355 completed surveys, 23% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as medium; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | CT | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 325 visits sampled · US median for EDs of the same volume: 2 h 45 min | 2 h 18 min | 3 h 12 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 29 visits sampled | 6 h 31 min | 4 h 7 min | 4 h 17 min |
| Left before being seen Lower is better · 33,863 patients | 1% | 2% | 2% |
| Stroke symptoms: brain scan read within 45 minutes Higher is better · 16 patients | 75% | 77% | 69% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 67 patients | 72% | 57% | 65% |
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 818 cases | Too few cases | 3.5% | 3.9% |
| Heart failure 111 cases | Too few cases | 11.2% | 11.1% |
| Pneumonia 143 cases | Too few cases | 14.1% | 15.2% |
| Stroke 38 cases | Too few cases | 10.5% | 11.9% |
| COPD 46 cases | Too few cases | 7.9% | 8.6% |
2 more measures had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 0.93 likely 0.45 – 1.4 | 1 |
| Pressure ulcers (bed sores) 935 cases | No different | 0.45 per 1,000 likely 0 per 1,000 – 1.6 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 1,275 cases | No different | 0.2 per 1,000 likely 0 per 1,000 – 0.44 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 1,312 cases | No different | 0.26 per 1,000 likely 0.05 per 1,000 – 0.47 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 61 cases | No different | 2.31 per 1,000 likely 0.58 per 1,000 – 4.04 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 25 cases | No different | 1.67 per 1,000 likely 0 per 1,000 – 3.4 per 1,000 | 1.67 per 1,000 |
| Blood clots in the lungs or legs after surgery 69 cases | No different | 3.39 per 1,000 likely 0.79 per 1,000 – 5.99 per 1,000 | 3.52 per 1,000 |
| Accidental cut or tear during abdominal surgery 115 cases | No different | 1.04 per 1,000 likely 0 per 1,000 – 2.13 per 1,000 | 1.06 per 1,000 |
5 more measures had too few cases here to report.
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| C. diff intestinal infections | No different | 0 | 1 |
5 more measures had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after heart failure 246 cases | Too few cases | 21.9% | 21.3% |
| Readmitted after pneumonia 300 cases | Too few cases | 16.4% | 17.3% |
| Readmitted after COPD 122 cases | Too few cases | 20.3% | 20% |
| Days back in hospital after heart failure 114 cases | Too few cases | 13.5 days per 100 | — |
| Days back in hospital after pneumonia 142 cases | Too few cases | 18.2 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 390 cases | No different | 14.8 per 1,000 likely 11.1 per 1,000 – 19.9 per 1,000 | 13 per 1,000 |
| Unplanned visits after outpatient surgery 73 cases | No different | 1.1 likely 0.8 – 1.6 | — |
7 more measures had too few cases here to report.
Clinicians registered at this address
51 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Emergency Medicine | 12 |
| Clinical | 6 |
| Pulmonary Disease | 5 |
| Nurse Practitioner | 4 |
| Internal Medicine | 3 |
| Physician Assistant | 3 |
| Acute Care | 2 |
| Anatomic Pathology & Clinical Pathology | 2 |
| Dietitian, Registered | 2 |
| Anesthesiology | 1 |
| Family | 1 |
| Gynecology | 1 |
First 12 alphabetically
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Windham Community Memorial Hospital
Is Windham Community Memorial Hospital a good hospital?
Windham Community Memorial Hospital has a CMS overall rating of 3 out of 5 stars. On all 15 death, complication, infection and readmission measures CMS could compare, it is no different from the national rate. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Windham Community Memorial Hospital?
66% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 355 completed HCAHPS surveys.
How long is the wait in the Windham Community Memorial Hospital emergency room?
Emergency patients spend a median of 2 h 18 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with medium patient volume, like this one, the median is 2 h 45 min. 1% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.