USCareCheck

CMS certification 12001F

Tripler AMC (FT Shafter)

1 Jarrett White Rd, Honolulu, HI 96859

Acute Care - Department of Defense Emergency services

CMS does not publish an overall star rating for Tripler AMC (FT Shafter). 69% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Emergency patients spend a median of 3 h 11 min in its emergency department before leaving (US median 2 h 42 min).

Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.

CMS overall rating Not rated Overall star ratings are not calculated for Department of Defense (DoD) hospitals.
Would definitely recommend 69% US average 71%
Patient survey rating 4/5 715 completed surveys
Compared with the nation Too few cases for CMS to compare

What patients said

Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 715 completed surveys, 27% response rate, Oct 2024 – Sep 2025.

Would definitely recommend the hospital
69%
HI 72% · US 71% · 4 of 5 stars
Rated the hospital 9 or 10 out of 10
65%
HI 71% · US 72% · 3 of 5 stars
Nurses always communicated well
84%
HI 79% · US 80% · 5 of 5 stars
Doctors always communicated well
83%
HI 80% · US 80% · 4 of 5 stars
Staff always explained new medicines
66%
HI 62% · US 62% · 3 of 5 stars
Given information about recovering at home
90%
HI 87% · US 86% · 4 of 5 stars
Room was always clean
73%
HI 76% · US 74% · 4 of 5 stars
Always quiet at night
59%
HI 54% · US 60% · 3 of 5 stars

This hospital Hawaii average US average

Emergency department

How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as high; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.

Measure This hospital HI US
Median time in the emergency department before leaving Lower is better · 365 visits sampled · US median for EDs of the same volume: 3 h 22 min 3 h 11 min 1 h 54 min 2 h 42 min
Left before being seen Lower is better · 42,982 patients 5% 1% 2%
Severe sepsis and septic shock: all recommended care given Higher is better · 80 patients 66% 78% 65%

How Tripler AMC (FT Shafter) compares with nearby hospitals

The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.

Hospital CMS stars Would recommend ER median time Vs the nation
Tripler AMC (FT Shafter)This hospitalNot rated69%3 h 11 min—
Kaiser Foundation HospitalSame city4/583%—1 worse
Kuakini Medical CenterSame city4/558%2 h 29 min3 better 1 worse
Straub Clinic and HospitalSame city4/575%2 h 2 min3 better 3 worse
The Queens Medical CenterSame city3/576%3 h 11 min4 better 4 worse
Adventist Health CastleSame county · Kailua4/578%2 h 36 min2 better 1 worse

Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Honolulu.

Infections caught in the hospital

Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.

3 no different
Measure CMS comparison This hospital National
Bloodstream infections from central lines (CLABSI) No different 1.2 likely 0.3 – 3.25 1
Urinary tract infections from catheters (CAUTI) No different 2.32 likely 0.74 – 5.58 1
C. diff intestinal infections No different 1.19 likely 0.55 – 2.25 1

3 more measures had too few cases here to report.

Not reported for this hospital

CMS had too few cases here to publish results for deaths, complications, readmissions and return visits. That is common at small, rural and specialty hospitals, and says nothing either way about quality.

Clinicians registered at this address

1,434 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry, plus 133 residents and trainees. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.

Specialty Clinicians
Clinical 139
General Practice 87
Physician Assistant 56
Pharmacist 52
Military Health Care Provider 51
Family Medicine 47
Internal Medicine 44
Physical Therapist 42
Registered Nurse 41
Nurse Anesthetist, Certified Registered 40
Pediatrics 39
Family 35

First 12 alphabetically

How to read this page

  • Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
  • “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
  • Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
  • Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
  • These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.

CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error

Common questions about Tripler AMC (FT Shafter)

Would patients recommend Tripler AMC (FT Shafter)?

69% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 715 completed HCAHPS surveys.

How long is the wait in the Tripler AMC (FT Shafter) emergency room?

Emergency patients spend a median of 3 h 11 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with high patient volume, like this one, the median is 3 h 22 min. 5% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.