CMS certification 190005
University Medical Center New Orleans
2000 Canal Street, New Orleans, LA 70112
University Medical Center New Orleans has a CMS overall rating of 2 out of 5 stars. 75% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 20 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 3 and worse on none. Emergency patients spend a median of 5 h 27 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 1,658 completed surveys, 20% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as very high; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | LA | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 376 visits sampled · US median for EDs of the same volume: 3 h 21 min | 5 h 27 min | 2 h 9 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 57 visits sampled | 14 h 24 min | 3 h 54 min | 4 h 17 min |
| Left before being seen Lower is better · 64,728 patients | 3% | 2% | 2% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 96 patients | 82% | 69% | 65% |
How University Medical Center New Orleans compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| University Medical Center New OrleansThis hospital | 2/5 | 75% | 5 h 27 min | 3 better |
| Touro InfirmarySame city | 3/5 | 74% | 2 h 27 min | 2 better 3 worse |
| Southeast Louisiana Veterans Health Care SystemSame city | 3/5 | 79% | — | 2 better 4 worse |
| Ochsner Medical Center AcuteSame city | 4/5 | 72% | 2 h 54 min | 7 better 4 worse |
| New Orleans East HospitalSame city | Not rated | 78% | 2 h 20 min | No different |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in New Orleans.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 1,596 cases | Too few cases | 4.2% | 3.9% |
| Heart attack 36 cases | Too few cases | 12.8% | 11.9% |
| Heart failure 63 cases | Too few cases | 12.5% | 11.1% |
| Pneumonia 42 cases | Too few cases | 13.5% | 15.2% |
| Stroke 270 cases | Too few cases | 13.2% | 11.9% |
2 more measures had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 1.3 likely 0.93 – 1.67 | 1 |
| Deaths after a serious but treatable surgical complication 40 cases | No different | 191.96 per 1,000 likely 141.94 per 1,000 – 241.98 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 1,709 cases | No different | 0.49 per 1,000 likely 0 per 1,000 – 1.29 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 1,806 cases | No different | 0.19 per 1,000 likely 0 per 1,000 – 0.42 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 1,802 cases | No different | 0.25 per 1,000 likely 0.04 per 1,000 – 0.46 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 576 cases | No different | 2.45 per 1,000 likely 0.89 per 1,000 – 4.02 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 163 cases | No different | 2.36 per 1,000 likely 0.72 per 1,000 – 4 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 155 cases | No different | 16.28 per 1,000 likely 8.09 per 1,000 – 24.47 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 556 cases | No different | 4.97 per 1,000 likely 2.68 per 1,000 – 7.26 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 149 cases | No different | 6.88 per 1,000 likely 2.93 per 1,000 – 10.83 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 122 cases | No different | 2.01 per 1,000 likely 0.51 per 1,000 – 3.5 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 410 cases | No different | 1.43 per 1,000 likely 0.41 per 1,000 – 2.45 per 1,000 | 1.06 per 1,000 |
1 more measure had too few cases here to report.
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | No different | 1.42 likely 0.92 – 2.1 | 1 |
| Urinary tract infections from catheters (CAUTI) | No different | 0.8 likely 0.49 – 1.24 | 1 |
| Surgical site infections after colon surgery | No different | 0.87 likely 0.38 – 1.72 | 1 |
| Surgical site infections after abdominal hysterectomy | No different | 3.01 likely 0.96 – 7.26 | 1 |
| MRSA bloodstream infections | No different | 0.91 likely 0.45 – 1.68 | 1 |
| C. diff intestinal infections | Better | 0.24 likely 0.14 – 0.39 | 1 |
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 112 cases | Too few cases | 14.9% | 14.4% |
| Readmitted after heart failure 324 cases | Too few cases | 22.2% | 21.3% |
| Readmitted after pneumonia 155 cases | Too few cases | 17.8% | 17.3% |
| Readmitted after COPD 127 cases | Too few cases | 19.3% | 20% |
| Days back in hospital after heart failure 70 cases | Too few cases | -1.1 days per 100 | — |
| Days back in hospital after pneumonia 44 cases | Too few cases | -30 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 99 cases | No different | 12.5 per 1,000 likely 9.1 per 1,000 – 17.3 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 56 cases | No different | 10.2 per 100 likely 7.2 per 100 – 14.6 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 56 cases | No different | 4.8 per 100 likely 3.1 per 100 – 7.4 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 69 cases | No different | 0.9 likely 0.7 – 1.3 | — |
4 more measures had too few cases here to report.
Clinicians registered at this address
215 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry, plus 69 residents and trainees. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Nurse Anesthetist, Certified Registered | 30 |
| Emergency Medicine | 25 |
| Family | 16 |
| Internal Medicine | 14 |
| Pharmacist | 12 |
| Physician Assistant | 12 |
| Clinical | 10 |
| Dietitian, Registered | 9 |
| Diagnostic Radiology | 5 |
| Hospice and Palliative Medicine | 4 |
| Nurse Practitioner | 4 |
| Acute Care | 3 |
First 12 alphabetically
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $226,179
- 2020 $561,246
- 2021 $691,479
- 2022 $540,757
- 2023 $619,602
- 2024 $616,541
- 2025 $649,559
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Medical devices and supplies on long-term loan | $191,263 | 46 |
| Grants | $150,937 | 2 |
| Debt forgiveness | $25,013 | 8 |
| Space rental and facility fees | $7,000 | 2 |
| Food and beverage | $118 | 2 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Gilead Sciences, Inc. | $150,937 | 2 |
| Prytime Medical Devices, Inc. | $136,232 | 11 |
| Intuitive Surgical, INC. | $121,200 | 16 |
| Stryker Corporation | $70,063 | 30 |
| Vertex Pharmaceuticals Incorporated | $33,312 | 1 |
| Merck Sharp & Dohme LLC | $33,042 | 2 |
| KLS-Martin L.P. | $23,513 | 7 |
| Zimvie INC. | $17,973 | 2 |
Largest research studies funded here, 2025
| Study | Amount |
|---|---|
| Partial REBOA Outcomes Multicenter Prospective PROMPT Study Prytime Medical Devices, Inc. | $136,232 |
| A Phase 2/3 Adaptive, Double-blind, Placebo-Controlled Study to Evaluate the Efficacy and Safety of VX-147 in Subjects Aged 18 Years and Older With A… VERTEX PHARMACEUTICALS INCORPORATED | $33,312 |
| A Randomized, Double-blind, Placebo-controlled Phase 3 Trial of Pembrolizumab MK-3475 Versus Placebo in Participants with Esophageal Carcinoma Receiv… Merck Sharp & Dohme LLC | $33,042 |
| Spike ZIMVIE INC. | $17,973 |
| THE BIOTROOP STUDY A MULTIOMIC BIOANALYSIS OF THE TRAUMA RESUSCITATION WITH GROUP O WHOLE BLOOD OR PRODUCTS TROOP TRIAL Haemonetics Corporation | $17,883 |
| A Phase 2a, Open Label, Multicenter, Platform Trial to Assess the Safety, Tolerability, and Efficacy of Inebilizumab and Blinatumomab in Subjects Wit… Amgen Inc. | $7,909 |
| A Randomized, Double-blind, Parallel Group, Placebo-controlled Multicenter Study to Evaluate Efficacy, Safety and Tolerability of Ianalumab in Partic… Novartis Pharmaceuticals Corporation | $7,089 |
| AN OPENLABEL EXTENSION STUDY TO EVALUATE THE LONGTERM SAFETY OF GBT021601 ADMINISTERED TO PARTICIPANTS WITH SICKLE CELL DISEASE WHO HAVE PARTICIPATED… GLOBAL BLOOD THERAPEUTICS, INC. | $5,084 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about University Medical Center New Orleans
Is University Medical Center New Orleans a good hospital?
University Medical Center New Orleans has a CMS overall rating of 2 out of 5 stars. Of the 20 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 3 and worse on none. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend University Medical Center New Orleans?
75% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 1,658 completed HCAHPS surveys.
How long is the wait in the University Medical Center New Orleans emergency room?
Emergency patients spend a median of 5 h 27 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with very high patient volume, like this one, the median is 3 h 21 min. 3% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does University Medical Center New Orleans receive money from drug and device companies?
Drug and device makers reported $649,559 in payments to University Medical Center New Orleans for 2025, under the federal Open Payments program. A payment on its own does not show a conflict of interest.