CMS certification 210027
Western Maryland Regional Medical Center
12500 Willowbrook Road, Cumberland, MD 21502
Western Maryland Regional Medical Center has a CMS overall rating of 4 out of 5 stars. 55% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 26 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 5 and worse on 1. Emergency patients spend a median of 3 h 55 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 372 completed surveys, 23% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as medium; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | MD | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 1,039 visits sampled · US median for EDs of the same volume: 2 h 45 min | 3 h 55 min | 4 h 6 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 66 visits sampled | 4 h 42 min | 6 h 55 min | 4 h 17 min |
| Left before being seen Lower is better · 33,828 patients | 2% | 3% | 2% |
| Stroke symptoms: brain scan read within 45 minutes Higher is better · 29 patients | 83% | 69% | 69% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 279 patients | 64% | 65% | 65% |
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 2,171 cases | Too few cases | 3.6% | 3.9% |
| Heart attack 175 cases | Too few cases | 11.9% | 11.9% |
| Heart failure 497 cases | Too few cases | 11.8% | 11.1% |
| Pneumonia 627 cases | Too few cases | 16% | 15.2% |
| Stroke 254 cases | Too few cases | 11.2% | 11.9% |
| COPD 260 cases | Too few cases | 8.5% | 8.6% |
| Heart bypass surgery (CABG) 69 cases | Too few cases | 2.1% | 2.4% |
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 0.91 likely 0.61 – 1.22 | 1 |
| After hip or knee replacement 56 cases | Too few cases | 3.9% | 4.1% |
| Deaths after a serious but treatable surgical complication 95 cases | No different | 158.95 per 1,000 likely 107.56 per 1,000 – 210.34 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 6,815 cases | No different | 0.61 per 1,000 likely 0 per 1,000 – 1.22 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 8,108 cases | No different | 0.2 per 1,000 likely 0 per 1,000 – 0.4 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 8,253 cases | No different | 0.31 per 1,000 likely 0.12 per 1,000 – 0.5 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 1,274 cases | No different | 1.63 per 1,000 likely 0.18 per 1,000 – 3.08 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 416 cases | No different | 2.35 per 1,000 likely 0.88 per 1,000 – 3.81 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 409 cases | No different | 8.87 per 1,000 likely 2.42 per 1,000 – 15.31 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 1,386 cases | No different | 2.14 per 1,000 likely 0.07 per 1,000 – 4.2 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 387 cases | No different | 4.65 per 1,000 likely 0.9 per 1,000 – 8.4 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 199 cases | No different | 1.64 per 1,000 likely 0.16 per 1,000 – 3.12 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 1,092 cases | No different | 0.84 per 1,000 likely 0 per 1,000 – 1.81 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | Better | 0 | 1 |
| Urinary tract infections from catheters (CAUTI) | No different | 0.42 likely 0.07 – 1.37 | 1 |
| Surgical site infections after colon surgery | No different | 0.77 likely 0.04 – 3.81 | 1 |
| MRSA bloodstream infections | No different | 0.36 likely 0.02 – 1.75 | 1 |
| C. diff intestinal infections | Better | 0.42 likely 0.21 – 0.77 | 1 |
1 more measure had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 169 cases | Too few cases | 14.5% | 14.4% |
| Readmitted after heart failure 489 cases | Too few cases | 20.3% | 21.3% |
| Readmitted after pneumonia 496 cases | Too few cases | 17.2% | 17.3% |
| Readmitted after COPD 252 cases | Too few cases | 19.7% | 20% |
| Readmitted after heart bypass surgery 61 cases | Too few cases | 10.2% | 11% |
| Readmitted after hip or knee replacement 50 cases | Too few cases | 5.7% | 5.8% |
| Days back in hospital after a heart attack 185 cases | Too few cases | -16.5 days per 100 | — |
| Days back in hospital after heart failure 554 cases | Too few cases | -6.1 days per 100 | — |
| Days back in hospital after pneumonia 637 cases | Too few cases | -5.9 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 1,003 cases | No different | 12.9 per 1,000 likely 10 per 1,000 – 16.7 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 336 cases | No different | 11.7 per 100 likely 9.3 per 100 – 14.7 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 336 cases | No different | 5.4 per 100 likely 3.9 per 100 – 7.3 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 367 cases | No different | 1 likely 0.8 – 1.4 | — |
1 more measure had too few cases here to report.
Clinicians registered at this address
124 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Internal Medicine | 17 |
| Nurse Anesthetist, Certified Registered | 14 |
| Dietitian, Registered | 7 |
| Physician Assistant | 7 |
| Social Worker | 7 |
| Diagnostic Radiology | 6 |
| Family | 6 |
| Nurse Practitioner | 6 |
| Clinical | 4 |
| Emergency Medicine | 4 |
| Pharmacist | 4 |
| Vascular & Interventional Radiology | 4 |
First 12 alphabetically
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Western Maryland Regional Medical Center
Is Western Maryland Regional Medical Center a good hospital?
Western Maryland Regional Medical Center has a CMS overall rating of 4 out of 5 stars. Of the 26 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 5 and worse on 1. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Western Maryland Regional Medical Center?
55% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 372 completed HCAHPS surveys.
How long is the wait in the Western Maryland Regional Medical Center emergency room?
Emergency patients spend a median of 3 h 55 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with medium patient volume, like this one, the median is 2 h 45 min. 2% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.