CMS certification 300003
Mary Hitchcock Memorial Hospital
1 Medical Center Drive, Lebanon, NH 03756
Mary Hitchcock Memorial Hospital has a CMS overall rating of 3 out of 5 stars. 79% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 27 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 6 and worse on 3. Emergency patients spend a median of 4 h 24 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 1,796 completed surveys, 27% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as medium; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | NH | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 370 visits sampled · US median for EDs of the same volume: 2 h 45 min | 4 h 24 min | 2 h 5 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 28 visits sampled | 6 h 44 min | 3 h 54 min | 4 h 17 min |
| Left before being seen Lower is better · 35,066 patients | 1% | 3% | 2% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 138 patients | 57% | 58% | 65% |
How Mary Hitchcock Memorial Hospital compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Mary Hitchcock Memorial HospitalThis hospital | 3/5 | 79% | 4 h 24 min | 6 better 3 worse |
| Alice Peck Day Memorial HospitalSame city | 4/5 | 92% | 1 h 58 min | No different |
| Cottage HospitalSame county · Woodsville | 4/5 | 70% | 2 h | 1 better |
| Littleton Regional HealthcareSame county · Littleton | 1/5 | 80% | 2 h 17 min | No different |
| Speare Memorial HospitalSame county · Plymouth | 3/5 | 76% | 2 h 16 min | 1 better |
| Valley Regional HospitalSame ZIP area · Claremont | 3/5 | 68% | 2 h 43 min | No different |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Lebanon.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 4,695 cases | Too few cases | 3.3% | 3.9% |
| Heart attack 506 cases | Too few cases | 11.3% | 11.9% |
| Heart failure 617 cases | Too few cases | 10.4% | 11.1% |
| Pneumonia 410 cases | Too few cases | 13.9% | 15.2% |
| Stroke 461 cases | Too few cases | 12.5% | 11.9% |
| COPD 92 cases | Too few cases | 7% | 8.6% |
| Heart bypass surgery (CABG) 142 cases | Too few cases | 2.1% | 2.4% |
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 1.18 likely 0.98 – 1.38 | 1 |
| After hip or knee replacement 64 cases | Too few cases | 3.3% | 4.1% |
| Deaths after a serious but treatable surgical complication 363 cases | Worse | 205.9 per 1,000 likely 174.73 per 1,000 – 237.06 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 9,839 cases | No different | 0.54 per 1,000 likely 0.11 per 1,000 – 0.98 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 11,275 cases | No different | 0.18 per 1,000 likely 0.01 per 1,000 – 0.35 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 12,234 cases | No different | 0.28 per 1,000 likely 0.11 per 1,000 – 0.46 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 5,073 cases | Worse | 4.05 per 1,000 likely 3.05 per 1,000 – 5.05 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 2,698 cases | No different | 1.95 per 1,000 likely 0.74 per 1,000 – 3.16 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 2,495 cases | No different | 11.87 per 1,000 likely 8.15 per 1,000 – 15.59 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 5,218 cases | No different | 4.73 per 1,000 likely 3.33 per 1,000 – 6.12 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 2,632 cases | No different | 6.7 per 1,000 likely 4.32 per 1,000 – 9.07 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 1,069 cases | No different | 1.65 per 1,000 likely 0.39 per 1,000 – 2.9 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 2,910 cases | No different | 1.18 per 1,000 likely 0.43 per 1,000 – 1.92 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | No different | 0.79 likely 0.5 – 1.2 | 1 |
| Urinary tract infections from catheters (CAUTI) | Better | 0.37 likely 0.2 – 0.65 | 1 |
| Surgical site infections after colon surgery | Worse | 1.7 likely 1.08 – 2.56 | 1 |
| Surgical site infections after abdominal hysterectomy | Worse | 3.35 likely 1.23 – 7.43 | 1 |
| MRSA bloodstream infections | Better | 0.44 likely 0.19 – 0.87 | 1 |
| C. diff intestinal infections | Better | 0.48 likely 0.33 – 0.67 | 1 |
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 704 cases | Too few cases | 13.8% | 14.4% |
| Readmitted after heart failure 727 cases | Too few cases | 21.1% | 21.3% |
| Readmitted after pneumonia 424 cases | Too few cases | 18.7% | 17.3% |
| Readmitted after COPD 117 cases | Too few cases | 20% | 20% |
| Readmitted after heart bypass surgery 137 cases | Too few cases | 12.2% | 11% |
| Readmitted after hip or knee replacement 64 cases | Too few cases | 5.1% | 5.8% |
| Days back in hospital after a heart attack 619 cases | Too few cases | 21.4 days per 100 | — |
| Days back in hospital after heart failure 717 cases | Too few cases | 8.9 days per 100 | — |
| Days back in hospital after pneumonia 395 cases | Too few cases | 45.6 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 3,216 cases | Worse | 16.1 per 1,000 likely 13.3 per 1,000 – 19.9 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 1,183 cases | No different | 10.7 per 100 likely 9.1 per 100 – 12.5 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 1,183 cases | Worse | 6.8 per 100 likely 5.6 per 100 – 8.3 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 2,520 cases | No different | 0.9 likely 0.8 – 1.1 | — |
1 more measure had too few cases here to report.
Clinicians registered at this address
2,168 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry, plus 518 residents and trainees. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Internal Medicine | 145 |
| Physician Assistant | 131 |
| Family | 118 |
| Nurse Anesthetist, Certified Registered | 105 |
| Anesthesiology | 102 |
| Pediatrics | 68 |
| Pharmacist | 65 |
| Diagnostic Radiology | 57 |
| Psychiatry | 54 |
| Cardiovascular Disease | 52 |
| Adult Health | 47 |
| Surgery | 45 |
First 12 alphabetically
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $5.2M
- 2020 $3M
- 2021 $3.2M
- 2022 $3.6M
- 2023 $2.5M
- 2024 $2.9M
- 2025 $1.7M
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Space rental and facility fees | $163,709 | 25 |
| Grants | $161,656 | 13 |
| Charitable contributions | $50,000 | 1 |
| Medical devices and supplies on long-term loan | $17,076 | 3 |
| Speaking, teaching and other services | $13,990 | 7 |
| Education | $12,302 | 4 |
| Gifts | $3,750 | 1 |
| Consulting fees | $3,250 | 2 |
| Debt forgiveness | $120 | 3 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Abbvie INC. | $280,067 | 32 |
| Takeda Pharmaceuticals U.S.A., Inc. | $278,263 | 10 |
| Novartis Pharmaceuticals Corporation | $189,736 | 7 |
| Merck Sharp & Dohme LLC | $178,022 | 9 |
| Eli Lilly and Company | $137,739 | 3 |
| Daiichi Sankyo Inc. | $115,506 | 87 |
| Medtronic, Inc. | $74,023 | 9 |
| W. L. Gore & Associates, Inc. | $56,756 | 14 |
Largest research studies funded here, 2025
| Study | Amount |
|---|---|
| IIT-2021-11090//BOTOX for refractory urgency urinary incontinence among older women ABBVIE INC. | $264,957 |
| KEYMAKER-U01 Master Study# A Phase 1,2, Umbrella Study with Rolling Arms of Investigational Agents, Pembrolizumab, and Chemotherapy, Alone or in Comb… Merck Sharp & Dohme LLC | $160,234 |
| EMBER-4: A RANDOMIZED, OPEN-LABEL, PHASE 3 STUDY OF ADJUVANT IMLUNESTRANT VS STANDARD ADJUVANT ENDOCRINE THERAPY IN PATIENTS WHO HAVE PREVIOUSLY RECE… Eli Lilly and Company · NCT05514054 | $116,760 |
| IIT Novartis Pharmaceuticals Corporation | $105,045 |
| SPYRAL AFFIRM Medtronic, Inc. | $62,139 |
| A Randomized, Parallel-group, Double-blind, Placebo-controlled, Multicenter Phase III Trial to Evaluate Efficacy and Safety of Secukinumab Administer… Novartis Pharmaceuticals Corporation | $46,815 |
| U31402-A-U103 Daiichi Sankyo Inc. · NCT04676477 | $39,733 |
| A Phase 3, Multi-Center, Multi-National, Open-Label Extension Study to Evaluate the Long Term Efficacy and Safety of CC-93538 in Adult and Adolescent… Celgene Corporation | $34,056 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Mary Hitchcock Memorial Hospital
Is Mary Hitchcock Memorial Hospital a good hospital?
Mary Hitchcock Memorial Hospital has a CMS overall rating of 3 out of 5 stars. Of the 27 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 6 and worse on 3. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Mary Hitchcock Memorial Hospital?
79% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 1,796 completed HCAHPS surveys.
How long is the wait in the Mary Hitchcock Memorial Hospital emergency room?
Emergency patients spend a median of 4 h 24 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with medium patient volume, like this one, the median is 2 h 45 min. 1% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does Mary Hitchcock Memorial Hospital receive money from drug and device companies?
Drug and device makers reported $1.7M in payments to Mary Hitchcock Memorial Hospital for 2025, most of it research funding, under the federal Open Payments program. A payment on its own does not show a conflict of interest.