USCareCheck

CMS certification 39013F

Wilkes Barre VA Medical Center

1111 East End Boulevard, Wilkes-Barre, PA 18711

Acute Care - Veterans Administration Emergency services

Wilkes Barre VA Medical Center has a CMS overall rating of 5 out of 5 stars. 82% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 11 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 2 and worse on none.

Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.

CMS overall rating 5/5 CMS summary of quality measures
Would definitely recommend 82% US average 71%
Patient survey rating 4/5 545 completed surveys
Compared with the nation 0 worse 2 better of 11 measures CMS could compare

What patients said

Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 545 completed surveys, 39% response rate, Oct 2024 – Sep 2025.

Would definitely recommend the hospital
82%
PA 70% · US 71% · 5 of 5 stars
Rated the hospital 9 or 10 out of 10
83%
PA 72% · US 72% · 5 of 5 stars
Nurses always communicated well
89%
PA 81% · US 80% · 5 of 5 stars
Doctors always communicated well
83%
PA 79% · US 80% · 4 of 5 stars
Staff always explained new medicines
74%
PA 62% · US 62% · 4 of 5 stars
Given information about recovering at home
89%
PA 87% · US 86% · 4 of 5 stars
Room was always clean
81%
PA 72% · US 74% · 4 of 5 stars
Always quiet at night
64%
PA 54% · US 60% · 4 of 5 stars

This hospital Pennsylvania average US average

How Wilkes Barre VA Medical Center compares with nearby hospitals

The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.

Hospital CMS stars Would recommend ER median time Vs the nation
Wilkes Barre VA Medical CenterThis hospital5/582%—2 better
Geisinger Wyoming Valley Medical CenterSame city4/563%3 h 20 min6 better 1 worse
Wilkes-Barre General HospitalSame city2/553%3 h 29 min3 better 5 worse
Lehigh Valley Hospital - HazletonSame county · Hazleton2/556%3 h 14 min1 better 1 worse

Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Wilkes-Barre.

Deaths

How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.

Measure CMS comparison This hospital National
All patients, hospital-wide 844 cases Too few cases 4.2% 3.9%
Heart failure 213 cases Too few cases 9.5% 11.1%
Pneumonia 268 cases Too few cases 12.1% 15.2%
COPD 184 cases Too few cases 8.8% 8.6%

3 more measures had too few cases here to report.

Complications

How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.

11 no different
Measure CMS comparison This hospital National
Serious complications, combined measure No different 0.83 likely 0.4 – 1.27 1
After hip or knee replacement 171 cases Too few cases 4% 4.1%
Pressure ulcers (bed sores) 1,963 cases No different 0.38 per 1,000 likely 0 per 1,000 – 1.42 per 1,000 0.63 per 1,000
Collapsed lung caused by a procedure 3,379 cases No different 0.2 per 1,000 likely 0 per 1,000 – 0.43 per 1,000 0.21 per 1,000
Broken bones from falls in the hospital 3,515 cases No different 0.25 per 1,000 likely 0.04 per 1,000 – 0.46 per 1,000 0.27 per 1,000
Bleeding or hematoma after surgery 486 cases No different 2.48 per 1,000 likely 0.81 per 1,000 – 4.15 per 1,000 2.34 per 1,000
Kidney injury needing dialysis after surgery 396 cases No different 2.01 per 1,000 likely 0.33 per 1,000 – 3.69 per 1,000 1.67 per 1,000
Breathing failure after surgery 386 cases No different 7.18 per 1,000 likely 0 per 1,000 – 16.09 per 1,000 9.42 per 1,000
Blood clots in the lungs or legs after surgery 501 cases No different 3.1 per 1,000 likely 0.61 per 1,000 – 5.59 per 1,000 3.52 per 1,000
Sepsis after surgery 350 cases No different 4.62 per 1,000 likely 0.54 per 1,000 – 8.7 per 1,000 5.27 per 1,000
Surgical wound splitting open 120 cases No different 1.69 per 1,000 likely 0.19 per 1,000 – 3.19 per 1,000 1.77 per 1,000
Accidental cut or tear during abdominal surgery 356 cases No different 0.97 per 1,000 likely 0 per 1,000 – 2.01 per 1,000 1.06 per 1,000

1 more measure had too few cases here to report.

Infections caught in the hospital

Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.

1 no different
Measure CMS comparison This hospital National
Urinary tract infections from catheters (CAUTI) No different 0 1

5 more measures had too few cases here to report.

Readmissions and return visits

How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.

Measure CMS comparison This hospital National
Readmitted after heart failure 189 cases Too few cases 20.5% 21.3%
Readmitted after pneumonia 211 cases Too few cases 17.9% 17.3%
Readmitted after COPD 150 cases Too few cases 20.4% 20%
Readmitted after hip or knee replacement 192 cases Too few cases 5.4% 5.8%
Days back in hospital after heart failure 270 cases Too few cases -50.3 days per 100 —
Days back in hospital after pneumonia 301 cases Too few cases -3.4 days per 100 —

8 more measures had too few cases here to report.

Clinicians registered at this address

315 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.

Specialty Clinicians
Pharmacist 47
Clinical 31
Social Worker 26
Dietitian, Registered 16
Internal Medicine 16
Pharmacist Clinician (PhC)/ Clinical Pharmacy Specialist 16
Registered Nurse 13
Dentist 10
Physician Assistant 10
Family 7
Optometrist 7
Ambulatory Care 6

First 12 alphabetically

How to read this page

  • Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
  • “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
  • Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
  • Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
  • These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.

CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error

Common questions about Wilkes Barre VA Medical Center

Is Wilkes Barre VA Medical Center a good hospital?

Wilkes Barre VA Medical Center has a CMS overall rating of 5 out of 5 stars. Of the 11 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 2 and worse on none. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.

Would patients recommend Wilkes Barre VA Medical Center?

82% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 545 completed HCAHPS surveys.

Does Wilkes Barre VA Medical Center have an emergency room?

Yes. CMS lists emergency services at Wilkes Barre VA Medical Center.