CMS certification 010168
Jack Hughston Memorial Hospital
4401 River Chase Drive, Phenix City, AL 36867
Jack Hughston Memorial Hospital has a CMS overall rating of 4 out of 5 stars. 86% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 8 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on none. Emergency patients spend a median of 2 h 9 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 594 completed surveys, 34% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as low; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | AL | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 409 visits sampled · US median for EDs of the same volume: 2 h 3 min | 2 h 9 min | 2 h 29 min | 2 h 42 min |
| Left before being seen Lower is better · 17,625 patients | 1% | 2% | 2% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 20 patients | 70% | 64% | 65% |
How Jack Hughston Memorial Hospital compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Jack Hughston Memorial HospitalThis hospital | 4/5 | 86% | 2 h 9 min | 1 better |
| Lake Martin Community HospitalSame ZIP area · Dadeville | Not rated | 79% | 1 h 56 min | No different |
| The East Alabama Healthcare AuthoritySame ZIP area · Opelika | 3/5 | 70% | 3 h 20 min | 1 better 2 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 811 cases | Too few cases | 3.7% | 3.9% |
6 more measures had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 0.95 likely 0.48 – 1.41 | 1 |
| After hip or knee replacement 253 cases | Too few cases | 5.3% | 4.1% |
| Pressure ulcers (bed sores) 412 cases | No different | 0.54 per 1,000 likely 0 per 1,000 – 1.79 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 996 cases | No different | 0.27 per 1,000 likely 0.03 per 1,000 – 0.5 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 904 cases | No different | 0.3 per 1,000 likely 0.09 per 1,000 – 0.51 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 814 cases | No different | 2.65 per 1,000 likely 1.02 per 1,000 – 4.29 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 775 cases | No different | 1.6 per 1,000 likely 0 per 1,000 – 3.3 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 777 cases | No different | 5.76 per 1,000 likely 0 per 1,000 – 13.73 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 844 cases | No different | 4.18 per 1,000 likely 1.89 per 1,000 – 6.47 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 701 cases | No different | 5.96 per 1,000 likely 1.98 per 1,000 – 9.93 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 126 cases | No different | 1.76 per 1,000 likely 0.23 per 1,000 – 3.29 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 241 cases | No different | 1.04 per 1,000 likely 0 per 1,000 – 2.12 per 1,000 | 1.06 per 1,000 |
1 more measure had too few cases here to report.
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| C. diff intestinal infections | No different | 0 | 1 |
5 more measures had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after hip or knee replacement 278 cases | Too few cases | 5.8% | 5.8% |
| Unplanned visits after an outpatient colonoscopy 37 cases | No different | 12.8 per 1,000 likely 9.5 per 1,000 – 17.4 per 1,000 | 13 per 1,000 |
| Unplanned visits after outpatient surgery 459 cases | No different | 1.2 likely 0.9 – 1.5 | — |
11 more measures had too few cases here to report.
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $1,500
- 2020 $0
- 2021 $921
- 2022 $0
- 2023 $9,922
- 2024 $325
- 2025 $7,693
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Grants | $7,300 | 2 |
| Medical devices and supplies on long-term loan | $332 | 1 |
| Debt forgiveness | $61 | 1 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Medical Device Business Services, Inc. | $7,300 | 2 |
| Stryker Corporation | $393 | 2 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Jack Hughston Memorial Hospital
Is Jack Hughston Memorial Hospital a good hospital?
Jack Hughston Memorial Hospital has a CMS overall rating of 4 out of 5 stars. Of the 8 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on none. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Jack Hughston Memorial Hospital?
86% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 594 completed HCAHPS surveys.
How long is the wait in the Jack Hughston Memorial Hospital emergency room?
Emergency patients spend a median of 2 h 9 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with low patient volume, like this one, the median is 2 h 3 min. 1% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does Jack Hughston Memorial Hospital receive money from drug and device companies?
Drug and device makers reported $7,693 in payments to Jack Hughston Memorial Hospital for 2025, under the federal Open Payments program. A payment on its own does not show a conflict of interest.