CMS certification 030138
City of Hope Cancer Center Phoenix
14200 West Celebrate Life Way, Goodyear, AZ 85338
City of Hope Cancer Center Phoenix has a CMS overall rating of 4 out of 5 stars. 86% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 9 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on none.
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 239 completed surveys, 30% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | AZ | US |
|---|---|---|---|
| Severe sepsis and septic shock: all recommended care given Higher is better · 40 patients | 80% | 59% | 65% |
How City of Hope Cancer Center Phoenix compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| City of Hope Cancer Center PhoenixThis hospital | 4/5 | 86% | — | 1 better |
| Abrazo West CampusSame city | 2/5 | 49% | 2 h 53 min | 2 better 1 worse |
| Dignity Health - Arizona General HospitalSame county · Laveen | Not rated | 73% | 1 h 44 min | 1 better |
| Banner Boswell Medical CenterSame county · Sun City | 3/5 | 62% | 3 h 44 min | 3 better 5 worse |
| Abrazo Arrowhead HospitalSame county · Glendale | 2/5 | 56% | 2 h 12 min | 4 better 3 worse |
| Banner Thunderbird Medical CenterSame county · Glendale | 4/5 | 57% | 3 h 54 min | 4 better 2 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Goodyear.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 121 cases | Too few cases | 3.6% | 3.9% |
6 more measures had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 0.96 likely 0.48 – 1.44 | 1 |
| Pressure ulcers (bed sores) 253 cases | No different | 0.53 per 1,000 likely 0 per 1,000 – 1.77 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 276 cases | No different | 0.21 per 1,000 likely 0 per 1,000 – 0.44 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 366 cases | No different | 0.27 per 1,000 likely 0.05 per 1,000 – 0.48 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 131 cases | No different | 2.18 per 1,000 likely 0.5 per 1,000 – 3.86 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 108 cases | No different | 1.6 per 1,000 likely 0 per 1,000 – 3.3 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 70 cases | No different | 10.56 per 1,000 likely 1.12 per 1,000 – 20 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 142 cases | No different | 3.24 per 1,000 likely 0.7 per 1,000 – 5.78 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 100 cases | No different | 4.58 per 1,000 likely 0.52 per 1,000 – 8.64 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 54 cases | No different | 1.75 per 1,000 likely 0.22 per 1,000 – 3.28 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 137 cases | No different | 1 per 1,000 likely 0 per 1,000 – 2.07 per 1,000 | 1.06 per 1,000 |
2 more measures had too few cases here to report.
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Surgical site infections after colon surgery | No different | 0 | 1 |
| C. diff intestinal infections | No different | 0.52 likely 0.09 – 1.71 | 1 |
4 more measures had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Unplanned visits after an outpatient colonoscopy 258 cases | No different | 13.5 per 1,000 likely 9.9 per 1,000 – 18.1 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 376 cases | No different | 8.6 per 100 likely 6.7 per 100 – 11.1 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 376 cases | No different | 5 per 100 likely 3.6 per 100 – 6.9 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 159 cases | No different | 0.9 likely 0.6 – 1.2 | — |
10 more measures had too few cases here to report.
Clinicians registered at this address
61 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Dietitian, Registered | 8 |
| Anatomic Pathology & Clinical Pathology | 5 |
| Hematology & Oncology | 4 |
| Internal Medicine | 4 |
| Nurse Practitioner | 4 |
| Family | 3 |
| Medical Oncology | 3 |
| Naturopath | 3 |
| Surgical | 3 |
| Acupuncturist | 2 |
| Anesthesiology | 2 |
| Family Medicine | 2 |
First 12 alphabetically
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about City of Hope Cancer Center Phoenix
Is City of Hope Cancer Center Phoenix a good hospital?
City of Hope Cancer Center Phoenix has a CMS overall rating of 4 out of 5 stars. Of the 9 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on none. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend City of Hope Cancer Center Phoenix?
86% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 239 completed HCAHPS surveys.
Does City of Hope Cancer Center Phoenix have an emergency room?
No. CMS does not list emergency services at City of Hope Cancer Center Phoenix.