CMS certification 070035
The Hospital of Central Connecticut
100 Grand Street, New Britain, CT 06050
The Hospital of Central Connecticut has a CMS overall rating of 2 out of 5 stars. 64% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 22 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 3 and worse on 2. Emergency patients spend a median of 2 h 53 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 1,044 completed surveys, 19% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as very high; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | CT | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 338 visits sampled · US median for EDs of the same volume: 3 h 21 min | 2 h 53 min | 3 h 12 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 33 visits sampled | 3 h 25 min | 4 h 7 min | 4 h 17 min |
| Left before being seen Lower is better · 88,229 patients | 3% | 2% | 2% |
| Stroke symptoms: brain scan read within 45 minutes Higher is better · 20 patients | 95% | 77% | 69% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 156 patients | 53% | 57% | 65% |
How The Hospital of Central Connecticut compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| The Hospital of Central ConnecticutThis hospital | 2/5 | 64% | 2 h 53 min | 3 better 2 worse |
| Manchester Memorial HospitalSame county · Manchester | 4/5 | 58% | 3 h 43 min | 3 better |
| John Dempsey Hospital of the University of ConnectSame county · Farmington | 3/5 | 80% | 4 h 6 min | 2 better 3 worse |
| Bristol HospitalSame county · Bristol | 2/5 | 62% | 3 h 10 min | 1 worse |
| Hartford HospitalSame county · Hartford | 4/5 | 68% | 4 h 29 min | 8 better 3 worse |
| St Francis Hospital & Medical CenterSame county · Hartford | 2/5 | 63% | 4 h 35 min | 3 better 3 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 3,078 cases | Too few cases | 3% | 3.9% |
| Heart attack 62 cases | Too few cases | 12.7% | 11.9% |
| Heart failure 401 cases | Too few cases | 12.4% | 11.1% |
| Pneumonia 431 cases | Too few cases | 13% | 15.2% |
| Stroke 262 cases | Too few cases | 11% | 11.9% |
| COPD 97 cases | Too few cases | 7.4% | 8.6% |
1 more measure had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 1.03 likely 0.69 – 1.37 | 1 |
| After hip or knee replacement 36 cases | Too few cases | 4.3% | 4.1% |
| Deaths after a serious but treatable surgical complication 54 cases | No different | 173.18 per 1,000 likely 121.71 per 1,000 – 224.65 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 4,462 cases | No different | 0.54 per 1,000 likely 0 per 1,000 – 1.21 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 5,161 cases | No different | 0.17 per 1,000 likely 0 per 1,000 – 0.38 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 5,382 cases | No different | 0.29 per 1,000 likely 0.1 per 1,000 – 0.49 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 803 cases | No different | 2.12 per 1,000 likely 0.58 per 1,000 – 3.67 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 329 cases | No different | 1.96 per 1,000 likely 0.3 per 1,000 – 3.61 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 304 cases | No different | 9.43 per 1,000 likely 1.41 per 1,000 – 17.46 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 897 cases | No different | 3.32 per 1,000 likely 1.18 per 1,000 – 5.47 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 315 cases | No different | 6.87 per 1,000 likely 3.08 per 1,000 – 10.66 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 292 cases | No different | 1.94 per 1,000 likely 0.47 per 1,000 – 3.42 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 1,045 cases | No different | 1.03 per 1,000 likely 0.07 per 1,000 – 1.98 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | Better | 0.26 likely 0.07 – 0.71 | 1 |
| Urinary tract infections from catheters (CAUTI) | Better | 0.14 likely 0.02 – 0.48 | 1 |
| Surgical site infections after colon surgery | No different | 0.55 likely 0.14 – 1.51 | 1 |
| Surgical site infections after abdominal hysterectomy | No different | 0.52 likely 0.03 – 2.54 | 1 |
| MRSA bloodstream infections | Better | 0 | 1 |
| C. diff intestinal infections | Better | 0.17 likely 0.06 – 0.37 | 1 |
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 107 cases | Too few cases | 14.6% | 14.4% |
| Readmitted after heart failure 755 cases | Too few cases | 21.9% | 21.3% |
| Readmitted after pneumonia 819 cases | Too few cases | 17.9% | 17.3% |
| Readmitted after COPD 240 cases | Too few cases | 20.3% | 20% |
| Readmitted after hip or knee replacement 34 cases | Too few cases | 5.2% | 5.8% |
| Days back in hospital after heart failure 444 cases | Too few cases | 21.6 days per 100 | — |
| Days back in hospital after pneumonia 448 cases | Too few cases | 37.1 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 347 cases | No different | 14.1 per 1,000 likely 10.7 per 1,000 – 18.8 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 328 cases | No different | 11.6 per 100 likely 9.3 per 100 – 14.6 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 328 cases | No different | 6.8 per 100 likely 5.1 per 100 – 9 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 294 cases | No different | 1 likely 0.8 – 1.4 | — |
3 more measures had too few cases here to report.
Clinicians registered at this address
28 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Anesthesiology | 5 |
| Surgical | 4 |
| Diagnostic Radiology | 3 |
| Emergency Medicine | 3 |
| Internal Medicine | 2 |
| Neonatal-Perinatal Medicine | 2 |
| Nurse Anesthetist, Certified Registered | 2 |
| Genetic Counselor, MS | 1 |
| Hematology & Oncology | 1 |
| Nurse Practitioner | 1 |
| Nutrition, Metabolic | 1 |
| Pediatrics | 1 |
First 12 alphabetically
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $18,656
- 2020 $2,452
- 2021 $4,304
- 2022 $12,521
- 2023 $21,512
- 2024 $11,529
- 2025 $29,113
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Space rental and facility fees | $8,500 | 2 |
| Gifts | $7,500 | 1 |
| Medical devices and supplies on long-term loan | $3,113 | 3 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Pfizer INC. | $10,000 | 1 |
| Arjo Inc. | $7,500 | 1 |
| AstraZeneca Pharmaceuticals LP | $5,000 | 1 |
| Boehringer Ingelheim Pharmaceuticals, Inc. | $3,500 | 1 |
| Teleflex LLC | $2,310 | 1 |
| Stryker Corporation | $803 | 2 |
Largest research studies funded here, 2025
| Study | Amount |
|---|---|
| THE COMPASSHER2 TRIALS COMPREHENSIVE USE OF PATHOLOGIC RESPONSE ASSESSMENT TO OPTIMIZE THERAPY IN HER2POSITIVE BREAST CANCER COMPASSHER2 RESIDUAL DIS… PFIZER INC. | $10,000 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about The Hospital of Central Connecticut
Is The Hospital of Central Connecticut a good hospital?
The Hospital of Central Connecticut has a CMS overall rating of 2 out of 5 stars. Of the 22 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 3 and worse on 2. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend The Hospital of Central Connecticut?
64% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 1,044 completed HCAHPS surveys.
How long is the wait in the The Hospital of Central Connecticut emergency room?
Emergency patients spend a median of 2 h 53 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with very high patient volume, like this one, the median is 3 h 21 min. 3% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does The Hospital of Central Connecticut receive money from drug and device companies?
Drug and device makers reported $29,113 in payments to The Hospital of Central Connecticut for 2025, under the federal Open Payments program. A payment on its own does not show a conflict of interest.