CMS certification 180088
Norton Hospitals, INC
200 East Chestnut Street, Louisville, KY 40202
Norton Hospitals has a CMS overall rating of 2 out of 5 stars. 73% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 27 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 2 and worse on 6. Emergency patients spend a median of 3 h 12 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 2,490 completed surveys, 17% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as very high; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | KY | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 630 visits sampled · US median for EDs of the same volume: 3 h 21 min | 3 h 12 min | 2 h 30 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 25 visits sampled | 3 h 45 min | 3 h 30 min | 4 h 17 min |
| Left before being seen Lower is better · 281,857 patients | 3% | 2% | 2% |
| Stroke symptoms: brain scan read within 45 minutes Higher is better · 31 patients | 52% | 68% | 69% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 555 patients | 60% | 68% | 65% |
How Norton Hospitals compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Norton Hospitals, INCThis hospital | 2/5 | 73% | 3 h 12 min | 2 better 6 worse |
| University of Louisville HospitalSame city | 1/5 | 67% | 3 h 18 min | 1 better 5 worse |
| UOFL HEALTH - JEWISH HOSPITAL and Mary & Elizabeth HospitalSame city | 2/5 | 66% | 2 h 18 min | 2 better 5 worse |
| Louisville VA Medical CenterSame city | 5/5 | 74% | — | 3 better 1 worse |
| Baptist Health LouisvilleSame city | 4/5 | 77% | 3 h 11 min | 4 better 1 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Louisville.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 13,078 cases | Too few cases | 4.7% | 3.9% |
| Heart attack 591 cases | Too few cases | 10.6% | 11.9% |
| Heart failure 1,530 cases | Too few cases | 11.8% | 11.1% |
| Pneumonia 1,778 cases | Too few cases | 17.7% | 15.2% |
| Stroke 1,303 cases | Too few cases | 13.3% | 11.9% |
| COPD 500 cases | Too few cases | 9.5% | 8.6% |
| Heart bypass surgery (CABG) 198 cases | Too few cases | 1.7% | 2.4% |
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 1.08 likely 0.9 – 1.26 | 1 |
| After hip or knee replacement 141 cases | Too few cases | 5.6% | 4.1% |
| Deaths after a serious but treatable surgical complication 368 cases | No different | 199.08 per 1,000 likely 166.01 per 1,000 – 232.14 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 19,709 cases | No different | 0.63 per 1,000 likely 0.26 per 1,000 – 1.01 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 22,873 cases | No different | 0.18 per 1,000 likely 0.02 per 1,000 – 0.34 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 23,928 cases | Worse | 0.45 per 1,000 likely 0.3 per 1,000 – 0.6 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 6,333 cases | No different | 3.01 per 1,000 likely 2.05 per 1,000 – 3.98 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 3,013 cases | No different | 1.95 per 1,000 likely 0.81 per 1,000 – 3.08 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 2,950 cases | No different | 9.22 per 1,000 likely 6.05 per 1,000 – 12.38 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 6,534 cases | No different | 3.19 per 1,000 likely 1.9 per 1,000 – 4.48 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 2,861 cases | No different | 7.02 per 1,000 likely 4.76 per 1,000 – 9.28 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 1,588 cases | No different | 1.63 per 1,000 likely 0.38 per 1,000 – 2.88 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 4,973 cases | No different | 0.8 per 1,000 likely 0.1 per 1,000 – 1.5 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | No different | 0.92 likely 0.68 – 1.21 | 1 |
| Urinary tract infections from catheters (CAUTI) | Better | 0.6 likely 0.36 – 0.94 | 1 |
| Surgical site infections after colon surgery | Worse | 1.6 likely 1.09 – 2.27 | 1 |
| Surgical site infections after abdominal hysterectomy | No different | 1.35 likely 0.69 – 2.4 | 1 |
| MRSA bloodstream infections | No different | 0.92 likely 0.63 – 1.29 | 1 |
| C. diff intestinal infections | Better | 0.26 likely 0.2 – 0.35 | 1 |
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 951 cases | Too few cases | 14% | 14.4% |
| Readmitted after heart failure 2,901 cases | Too few cases | 21.7% | 21.3% |
| Readmitted after pneumonia 2,941 cases | Too few cases | 18.1% | 17.3% |
| Readmitted after COPD 1,246 cases | Too few cases | 20.6% | 20% |
| Readmitted after heart bypass surgery 275 cases | Too few cases | 13.7% | 11% |
| Readmitted after hip or knee replacement 139 cases | Too few cases | 6.5% | 5.8% |
| Days back in hospital after a heart attack 624 cases | Too few cases | 36.6 days per 100 | — |
| Days back in hospital after heart failure 1,778 cases | Too few cases | 11.2 days per 100 | — |
| Days back in hospital after pneumonia 1,846 cases | Too few cases | 16.8 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 5,185 cases | No different | 12.1 per 1,000 likely 10 per 1,000 – 14.7 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 933 cases | No different | 12.1 per 100 likely 10.5 per 100 – 13.8 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 933 cases | Better | 3.7 per 100 likely 2.9 per 100 – 4.7 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 2,562 cases | No different | 1.1 likely 1 – 1.3 | — |
1 more measure had too few cases here to report.
Clinicians registered at this address
326 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Internal Medicine | 50 |
| Nurse Anesthetist, Certified Registered | 33 |
| Family | 25 |
| Physician Assistant | 25 |
| Acute Care | 17 |
| Family Medicine | 17 |
| Diagnostic Radiology | 16 |
| Clinical | 14 |
| Child & Adolescent Psychiatry | 11 |
| Emergency Medicine | 11 |
| Nurse Practitioner | 10 |
| Obstetrics & Gynecology | 10 |
First 12 alphabetically
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $1.8M
- 2020 $3.1M
- 2021 $2.5M
- 2022 $1.1M
- 2023 $915,398
- 2024 $1.6M
- 2025 $916,166
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Medical devices and supplies on long-term loan | $47,617 | 5 |
| Space rental and facility fees | $7,313 | 5 |
| Grants | $2,250 | 2 |
| Debt forgiveness | $1,696 | 2 |
| Consulting fees | $500 | 1 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Celgene Corporation | $224,732 | 7 |
| Merck Sharp & Dohme LLC | $205,669 | 4 |
| AngioDynamics, Inc. | $115,910 | 4 |
| AstraZeneca Pharmaceuticals LP | $92,594 | 6 |
| Regeneron Pharmaceuticals, Inc. | $78,675 | 12 |
| E.R. Squibb & Sons, L.L.C. | $53,269 | 4 |
| Shockwave Medical, Inc | $33,127 | 5 |
| Janssen Research & Development, LLC | $31,070 | 20 |
Largest research studies funded here, 2025
| Study | Amount |
|---|---|
| A Phase 2, Double-blind, Randomized, Placebo-controlled Study to Evaluate the Effects of Sotatercept versus Placebo for the Treatment of Combined Pos… Merck Sharp & Dohme LLC | $186,576 |
| A Phase 2, Open-Label, Multicenter Study of Arlocabtagene Autoleucel (BMS-986393), a GPRC5D-directed CAR T Cell Therapy in Adult Participants with Re… Celgene Corporation | $118,279 |
| AN OPEN-LABEL STUDY TO ASSESS THE ANTI-TUMOR ACTIVITY AND SAFETY OF REGN1979, AN ANTI-CD20 X ANTI-CD3 BISPECIFIC ANTIBODY, IN PATIENTS WITH RELAPSED … Regeneron Pharmaceuticals, Inc. · NCT03888105 | $78,675 |
| A Phase 3, Randomized, Multi-center, Open-label Study of Trastuzumab Deruxtecan (T-DXd) Versus Investigator Choice Chemotherapy in HER2-low, Hormone … AstraZeneca Pharmaceuticals LP | $52,663 |
| Immuno IIT AngioDynamics, Inc. | $48,000 |
| A Phase 3, Two-Stage, Randomized, Multicenter, Open-label Study Comparing Iberdomide, Daratumumab and Dexamethasone (IberDd) versus Daratumumab, Bort… Celgene Corporation | $45,108 |
| DIRECT AngioDynamics, Inc. | $41,910 |
| An Open-Label, Phase 1/2 Study of JCAR017 in Subjects with Relapsed or Refractory Chronic Lymphocytic Leukemia or Small Lymphocytic Lymphoma Celgene Corporation | $41,315 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Norton Hospitals
Is Norton Hospitals a good hospital?
Norton Hospitals has a CMS overall rating of 2 out of 5 stars. Of the 27 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 2 and worse on 6. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Norton Hospitals?
73% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 2,490 completed HCAHPS surveys.
How long is the wait in the Norton Hospitals emergency room?
Emergency patients spend a median of 3 h 12 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with very high patient volume, like this one, the median is 3 h 21 min. 3% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does Norton Hospitals receive money from drug and device companies?
Drug and device makers reported $916,166 in payments to Norton Hospitals for 2025, most of it research funding, under the federal Open Payments program. A payment on its own does not show a conflict of interest.