CMS certification 220080
Holy Family Hospital
70 East Street, Methuen, MA 01844
Holy Family Hospital has a CMS overall rating of 2 out of 5 stars. 53% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 21 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on 3. Emergency patients spend a median of 3 h 58 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 551 completed surveys, 15% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as high; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | MA | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 410 visits sampled · US median for EDs of the same volume: 3 h 22 min | 3 h 58 min | 3 h 34 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 24 visits sampled | 4 h 58 min | 5 h 38 min | 4 h 17 min |
| Left before being seen Lower is better · 57,753 patients | 5% | 4% | 2% |
| Stroke symptoms: brain scan read within 45 minutes Higher is better · 16 patients | 56% | 70% | 69% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 131 patients | 42% | 56% | 65% |
How Holy Family Hospital compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Holy Family HospitalThis hospital | 2/5 | 53% | 3 h 58 min | 1 better 3 worse |
| Merrimack Health Lawrence HospitalSame county · Lawrence | 2/5 | 62% | 4 h 1 min | 2 better 1 worse |
| Northeast Hospital CorporationSame county · Beverly | 3/5 | 66% | 3 h 10 min | 3 better 2 worse |
| Anna Jaques HospitalSame county · Newburyport | 3/5 | 61% | 3 h 8 min | 1 worse |
| North Shore Medical CenterSame county · Salem | 5/5 | 67% | 4 h 31 min | 7 better 1 worse |
| Lowell General HospitalSame ZIP area · Lowell | 2/5 | 66% | 4 h 27 min | 1 better 6 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 1,508 cases | Too few cases | 4.4% | 3.9% |
| Heart attack 89 cases | Too few cases | 12.1% | 11.9% |
| Heart failure 370 cases | Too few cases | 11.3% | 11.1% |
| Pneumonia 501 cases | Too few cases | 13.5% | 15.2% |
| Stroke 130 cases | Too few cases | 13.4% | 11.9% |
| COPD 151 cases | Too few cases | 7.5% | 8.6% |
1 more measure had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 0.99 likely 0.61 – 1.38 | 1 |
| After hip or knee replacement 58 cases | Too few cases | 5.6% | 4.1% |
| Deaths after a serious but treatable surgical complication 30 cases | No different | 167.59 per 1,000 likely 104.29 per 1,000 – 230.88 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 4,734 cases | No different | 0.43 per 1,000 likely 0 per 1,000 – 1.17 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 6,142 cases | No different | 0.17 per 1,000 likely 0 per 1,000 – 0.38 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 6,115 cases | No different | 0.26 per 1,000 likely 0.06 per 1,000 – 0.46 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 749 cases | No different | 1.97 per 1,000 likely 0.38 per 1,000 – 3.56 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 127 cases | No different | 1.64 per 1,000 likely 0 per 1,000 – 3.36 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 124 cases | No different | 12.95 per 1,000 likely 3.56 per 1,000 – 22.34 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 731 cases | No different | 2.62 per 1,000 likely 0.33 per 1,000 – 4.91 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 120 cases | No different | 5.84 per 1,000 likely 1.62 per 1,000 – 10.06 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 184 cases | No different | 1.67 per 1,000 likely 0.18 per 1,000 – 3.16 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 800 cases | No different | 0.92 per 1,000 likely 0 per 1,000 – 1.94 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | No different | 0.88 likely 0.04 – 4.33 | 1 |
| Urinary tract infections from catheters (CAUTI) | No different | 1.71 likely 0.54 – 4.12 | 1 |
| MRSA bloodstream infections | No different | 0.6 likely 0.03 – 2.96 | 1 |
| C. diff intestinal infections | Better | 0.37 likely 0.15 – 0.77 | 1 |
2 more measures had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 63 cases | Too few cases | 14.5% | 14.4% |
| Readmitted after heart failure 464 cases | Too few cases | 21.6% | 21.3% |
| Readmitted after pneumonia 497 cases | Too few cases | 18% | 17.3% |
| Readmitted after COPD 162 cases | Too few cases | 20% | 20% |
| Readmitted after hip or knee replacement 44 cases | Too few cases | 6.2% | 5.8% |
| Days back in hospital after a heart attack 56 cases | Too few cases | 16 days per 100 | — |
| Days back in hospital after heart failure 439 cases | Too few cases | 10.4 days per 100 | — |
| Days back in hospital after pneumonia 541 cases | Too few cases | 20.5 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 1,396 cases | No different | 11.6 per 1,000 likely 8.9 per 1,000 – 15.3 per 1,000 | 13 per 1,000 |
| Unplanned visits after outpatient surgery 202 cases | No different | 1 likely 0.7 – 1.4 | — |
4 more measures had too few cases here to report.
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $6,673
- 2020 $3,670
- 2021 $13,515
- 2022 $725
- 2023 $543
- 2024 $425,201
- 2025 $111,342
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Debt forgiveness | $111,342 | 4 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Change Healthcare Technologies, LLC | $56,874 | 1 |
| Immucor, Inc. | $39,331 | 1 |
| Zimmer Biomet Holdings, Inc. | $14,805 | 1 |
| Edwards Lifesciences Corporation | $331 | 1 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Holy Family Hospital
Is Holy Family Hospital a good hospital?
Holy Family Hospital has a CMS overall rating of 2 out of 5 stars. Of the 21 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on 3. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Holy Family Hospital?
53% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 551 completed HCAHPS surveys.
How long is the wait in the Holy Family Hospital emergency room?
Emergency patients spend a median of 3 h 58 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with high patient volume, like this one, the median is 3 h 22 min. 5% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does Holy Family Hospital receive money from drug and device companies?
Drug and device makers reported $111,342 in payments to Holy Family Hospital for 2025, under the federal Open Payments program. A payment on its own does not show a conflict of interest.