CMS certification 330394
United Health Services Hospitals, INC
10-42 Mitchell Avenue, Binghamton, NY 13903
United Health Services Hospitals has a CMS overall rating of 2 out of 5 stars. 68% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 26 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on 5. Emergency patients spend a median of 3 h 42 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 1,718 completed surveys, 23% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as very high; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | NY | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 539 visits sampled · US median for EDs of the same volume: 3 h 21 min | 3 h 42 min | 3 h 14 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 48 visits sampled | 6 h 34 min | 4 h 54 min | 4 h 17 min |
| Left before being seen Lower is better · 67,484 patients | 3% | 2% | 2% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 914 patients | 67% | 60% | 65% |
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 3,885 cases | Too few cases | 3.3% | 3.9% |
| Heart attack 203 cases | Too few cases | 11.8% | 11.9% |
| Heart failure 372 cases | Too few cases | 12.4% | 11.1% |
| Pneumonia 485 cases | Too few cases | 16.8% | 15.2% |
| Stroke 471 cases | Too few cases | 11.1% | 11.9% |
| COPD 113 cases | Too few cases | 10.9% | 8.6% |
| Heart bypass surgery (CABG) 66 cases | Too few cases | 2.1% | 2.4% |
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | Worse | 1.58 likely 1.28 – 1.89 | 1 |
| After hip or knee replacement 86 cases | Too few cases | 4% | 4.1% |
| Deaths after a serious but treatable surgical complication 110 cases | No different | 216.21 per 1,000 likely 172.37 per 1,000 – 260.06 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 5,640 cases | Worse | 1.36 per 1,000 likely 0.71 per 1,000 – 2 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 6,085 cases | No different | 0.2 per 1,000 likely 0 per 1,000 – 0.4 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 6,228 cases | No different | 0.25 per 1,000 likely 0.06 per 1,000 – 0.45 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 1,575 cases | No different | 2.24 per 1,000 likely 0.82 per 1,000 – 3.66 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 692 cases | No different | 2.97 per 1,000 likely 1.39 per 1,000 – 4.55 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 676 cases | Worse | 16.22 per 1,000 likely 10.25 per 1,000 – 22.2 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 1,597 cases | No different | 4.36 per 1,000 likely 2.37 per 1,000 – 6.35 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 660 cases | No different | 8.54 per 1,000 likely 4.86 per 1,000 – 12.22 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 326 cases | No different | 1.57 per 1,000 likely 0.12 per 1,000 – 3.01 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 1,115 cases | No different | 1.02 per 1,000 likely 0.07 per 1,000 – 1.97 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | No different | 0.83 likely 0.42 – 1.48 | 1 |
| Urinary tract infections from catheters (CAUTI) | No different | 0.72 likely 0.39 – 1.23 | 1 |
| Surgical site infections after colon surgery | No different | 1.44 likely 0.63 – 2.84 | 1 |
| MRSA bloodstream infections | No different | 0.64 likely 0.2 – 1.53 | 1 |
| C. diff intestinal infections | Better | 0.54 likely 0.39 – 0.74 | 1 |
1 more measure had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 389 cases | Too few cases | 13.1% | 14.4% |
| Readmitted after heart failure 687 cases | Too few cases | 21.8% | 21.3% |
| Readmitted after pneumonia 819 cases | Too few cases | 18.1% | 17.3% |
| Readmitted after COPD 266 cases | Too few cases | 19.4% | 20% |
| Readmitted after heart bypass surgery 161 cases | Too few cases | 12% | 11% |
| Readmitted after hip or knee replacement 75 cases | Too few cases | 5.5% | 5.8% |
| Days back in hospital after a heart attack 192 cases | Too few cases | 48.5 days per 100 | — |
| Days back in hospital after heart failure 394 cases | Too few cases | 32.6 days per 100 | — |
| Days back in hospital after pneumonia 463 cases | Too few cases | 64.4 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 1,775 cases | No different | 11.3 per 1,000 likely 8.8 per 1,000 – 14.6 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 257 cases | No different | 10.1 per 100 likely 7.7 per 100 – 12.9 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 257 cases | No different | 4.9 per 100 likely 3.4 per 100 – 6.7 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 510 cases | No different | 0.9 likely 0.7 – 1.2 | — |
1 more measure had too few cases here to report.
Clinicians registered at this address
83 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry, plus 14 residents and trainees. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Psychiatry | 14 |
| Pediatrics | 10 |
| Psychiatric/Mental Health | 8 |
| Family | 6 |
| Occupational Therapist | 6 |
| Social Worker | 6 |
| Dietitian, Registered | 5 |
| Pharmacist | 5 |
| Physical Therapist | 5 |
| Addiction (Substance Use Disorder) | 4 |
| Clinical | 4 |
| Hand | 2 |
First 12 alphabetically
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $48,535
- 2020 $61,760
- 2021 $137,173
- 2022 $13,473
- 2023 $262,738
- 2024 $491,518
- 2025 $115,230
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Speaking, teaching and other services | $25,640 | 10 |
| Space rental and facility fees | $23,500 | 11 |
| Food and beverage | $3,221 | 72 |
| Grants | $2,500 | 1 |
| Education | $2,000 | 1 |
| Medical devices and supplies on long-term loan | $1,790 | 1 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Abbott Laboratories | $33,401 | 20 |
| Indivior Inc. | $23,178 | 48 |
| Sterilmed, Inc. | $17,840 | 7 |
| E.R. Squibb & Sons, L.L.C. | $4,500 | 2 |
| AstraZeneca Pharmaceuticals LP | $4,500 | 2 |
| Pfizer INC. | $4,500 | 2 |
| Qiagen, LLC | $3,300 | 1 |
| Merge Healthcare Incorporated | $3,221 | 72 |
Largest research studies funded here, 2025
| Study | Amount |
|---|---|
| ISM2503029A--Alinity h-series Body Fluid Clinical Study Protocol Abbott Laboratories | $30,784 |
| A PHASE IV LONGITUDINAL STUDY OF SUBLOCADE (SUBUTEX PROLONGED RELEASE) CLINICAL OUTCOMES IN ADULTS WITH OPIOID USE DISORDER (OPIOID DEPENDENCE) Indivior Inc. · NCT05860959 | $12,178 |
| A PHASE IV STUDY TO EVALUATE THE SUBLOCADE TREATMENT EXIT STRATEGY Indivior Inc. · NCT05878210 | $11,000 |
| ISM2503033A--Alinity hq Body Fluid Clinical Study Protocol Abbott Laboratories | $2,617 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about United Health Services Hospitals
Is United Health Services Hospitals a good hospital?
United Health Services Hospitals has a CMS overall rating of 2 out of 5 stars. Of the 26 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on 5. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend United Health Services Hospitals?
68% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 1,718 completed HCAHPS surveys.
How long is the wait in the United Health Services Hospitals emergency room?
Emergency patients spend a median of 3 h 42 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with very high patient volume, like this one, the median is 3 h 21 min. 3% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does United Health Services Hospitals receive money from drug and device companies?
Drug and device makers reported $115,230 in payments to United Health Services Hospitals for 2025, under the federal Open Payments program. A payment on its own does not show a conflict of interest.