CMS certification 340003
Northern Regional Hospital
830 Rockford St, Mount Airy, NC 27030
Northern Regional Hospital has a CMS overall rating of 4 out of 5 stars. 78% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. On all 18 death, complication, infection and readmission measures CMS could compare, it is no different from the national rate. Emergency patients spend a median of 3 h 12 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 421 completed surveys, 23% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as medium; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | NC | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 336 visits sampled · US median for EDs of the same volume: 2 h 45 min | 3 h 12 min | 3 h 7 min | 2 h 42 min |
| Left before being seen Lower is better · 34,024 patients | 2% | 2% | 2% |
| Stroke symptoms: brain scan read within 45 minutes Higher is better · 26 patients | 96% | 71% | 69% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 103 patients | 66% | 64% | 65% |
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 1,091 cases | Too few cases | 3.5% | 3.9% |
| Heart failure 136 cases | Too few cases | 9.6% | 11.1% |
| Pneumonia 283 cases | Too few cases | 11.6% | 15.2% |
| Stroke 141 cases | Too few cases | 17.3% | 11.9% |
| COPD 50 cases | Too few cases | 12.3% | 8.6% |
2 more measures had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 1.13 likely 0.67 – 1.59 | 1 |
| Pressure ulcers (bed sores) 1,313 cases | No different | 0.43 per 1,000 likely 0 per 1,000 – 1.55 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 1,640 cases | No different | 0.2 per 1,000 likely 0 per 1,000 – 0.43 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 1,515 cases | No different | 0.3 per 1,000 likely 0.09 per 1,000 – 0.52 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 187 cases | No different | 2.26 per 1,000 likely 0.55 per 1,000 – 3.97 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 34 cases | No different | 1.66 per 1,000 likely 0 per 1,000 – 3.38 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 31 cases | No different | 14.23 per 1,000 likely 4.4 per 1,000 – 24.06 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 190 cases | No different | 5.12 per 1,000 likely 2.59 per 1,000 – 7.66 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 27 cases | No different | 5.05 per 1,000 likely 0.79 per 1,000 – 9.31 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 70 cases | No different | 2.05 per 1,000 likely 0.54 per 1,000 – 3.56 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 216 cases | No different | 1 per 1,000 likely 0 per 1,000 – 2.06 per 1,000 | 1.06 per 1,000 |
2 more measures had too few cases here to report.
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Urinary tract infections from catheters (CAUTI) | No different | 0 | 1 |
| Surgical site infections after colon surgery | No different | 2.81 likely 0.72 – 7.66 | 1 |
| C. diff intestinal infections | No different | 0.87 likely 0.44 – 1.54 | 1 |
3 more measures had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after heart failure 297 cases | Too few cases | 21.8% | 21.3% |
| Readmitted after pneumonia 546 cases | Too few cases | 16.6% | 17.3% |
| Readmitted after COPD 106 cases | Too few cases | 19.9% | 20% |
| Days back in hospital after heart failure 149 cases | Too few cases | 23.6 days per 100 | — |
| Days back in hospital after pneumonia 283 cases | Too few cases | -7.7 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 659 cases | No different | 13.7 per 1,000 likely 10.3 per 1,000 – 18.1 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 31 cases | No different | 10.1 per 100 likely 6.5 per 100 – 15.5 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 31 cases | No different | 5.1 per 100 likely 3.1 per 100 – 8.3 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 245 cases | No different | 0.9 likely 0.6 – 1.2 | — |
5 more measures had too few cases here to report.
Clinicians registered at this address
39 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Nurse Anesthetist, Certified Registered | 7 |
| Emergency Medicine | 6 |
| Internal Medicine | 5 |
| Physical Therapist | 4 |
| Physical Therapy Assistant | 4 |
| Family | 3 |
| Anatomic Pathology & Clinical Pathology | 1 |
| Anesthesiology | 1 |
| Dietitian, Registered | 1 |
| Hospitalist | 1 |
| Nurse Practitioner | 1 |
| Occupational Therapist | 1 |
First 12 alphabetically
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Northern Regional Hospital
Is Northern Regional Hospital a good hospital?
Northern Regional Hospital has a CMS overall rating of 4 out of 5 stars. On all 18 death, complication, infection and readmission measures CMS could compare, it is no different from the national rate. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Northern Regional Hospital?
78% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 421 completed HCAHPS surveys.
How long is the wait in the Northern Regional Hospital emergency room?
Emergency patients spend a median of 3 h 12 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with medium patient volume, like this one, the median is 2 h 45 min. 2% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.