CMS certification 340015
Novant Health Rowan Medical Center
612 Mocksville Ave, Salisbury, NC 28144
Novant Health Rowan Medical Center has a CMS overall rating of 4 out of 5 stars. 61% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 24 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 3 and worse on 1. Emergency patients spend a median of 3 h 25 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 419 completed surveys, 18% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as high; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | NC | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 359 visits sampled · US median for EDs of the same volume: 3 h 22 min | 3 h 25 min | 3 h 7 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 26 visits sampled | 15 h 18 min | 5 h | 4 h 17 min |
| Left before being seen Lower is better · 43,538 patients | 1% | 2% | 2% |
| Stroke symptoms: brain scan read within 45 minutes Higher is better · 25 patients | 92% | 71% | 69% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 130 patients | 70% | 64% | 65% |
How Novant Health Rowan Medical Center compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Novant Health Rowan Medical CenterThis hospital | 4/5 | 61% | 3 h 25 min | 3 better 1 worse |
| W.G. (bill) Hefner Salisbury VA Medical Center (salsbury)Same city | 4/5 | 77% | — | 4 better |
| Rutherford Regional Medical CenterSame ZIP area · Rutherfordton | 2/5 | 53% | 2 h 24 min | 2 worse |
| Atrium Health ClevelandSame ZIP area · Shelby | 3/5 | 66% | 2 h 40 min | 2 better 1 worse |
| Atrium Health AnsonSame ZIP area · Wadesboro | Not rated | 75% | 1 h 58 min | No different |
| Duke Health Lake Norman HospitalSame ZIP area · Mooresville | 1/5 | 51% | 3 h 10 min | 1 better 2 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Salisbury.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 2,177 cases | Too few cases | 4.3% | 3.9% |
| Heart attack 71 cases | Too few cases | 11.3% | 11.9% |
| Heart failure 201 cases | Too few cases | 14.1% | 11.1% |
| Pneumonia 260 cases | Too few cases | 14.2% | 15.2% |
| Stroke 191 cases | Too few cases | 11.1% | 11.9% |
| COPD 83 cases | Too few cases | 9.6% | 8.6% |
1 more measure had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 0.78 likely 0.4 – 1.17 | 1 |
| After hip or knee replacement 82 cases | Too few cases | 3.2% | 4.1% |
| Deaths after a serious but treatable surgical complication 31 cases | No different | 159.69 per 1,000 likely 100.43 per 1,000 – 218.94 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 2,758 cases | No different | 0.26 per 1,000 likely 0 per 1,000 – 1.12 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 3,159 cases | No different | 0.19 per 1,000 likely 0 per 1,000 – 0.41 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 3,129 cases | No different | 0.28 per 1,000 likely 0.08 per 1,000 – 0.49 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 675 cases | No different | 2.31 per 1,000 likely 0.69 per 1,000 – 3.92 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 311 cases | No different | 1.59 per 1,000 likely 0 per 1,000 – 3.28 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 318 cases | No different | 6.22 per 1,000 likely 0 per 1,000 – 14.51 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 706 cases | No different | 3.78 per 1,000 likely 1.5 per 1,000 – 6.07 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 289 cases | No different | 4.52 per 1,000 likely 0.49 per 1,000 – 8.56 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 171 cases | No different | 1.67 per 1,000 likely 0.18 per 1,000 – 3.17 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 484 cases | No different | 0.94 per 1,000 likely 0 per 1,000 – 1.97 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | No different | 0 | 1 |
| Urinary tract infections from catheters (CAUTI) | No different | 1.22 likely 0.31 – 3.31 | 1 |
| Surgical site infections after colon surgery | No different | 0.85 likely 0.22 – 2.32 | 1 |
| Surgical site infections after abdominal hysterectomy | No different | 0.96 likely 0.05 – 4.73 | 1 |
| MRSA bloodstream infections | No different | 0.47 likely 0.02 – 2.3 | 1 |
| C. diff intestinal infections | Better | 0 | 1 |
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 161 cases | Too few cases | 13% | 14.4% |
| Readmitted after heart failure 446 cases | Too few cases | 21% | 21.3% |
| Readmitted after pneumonia 513 cases | Too few cases | 16.4% | 17.3% |
| Readmitted after COPD 256 cases | Too few cases | 19.7% | 20% |
| Readmitted after hip or knee replacement 80 cases | Too few cases | 6.1% | 5.8% |
| Days back in hospital after a heart attack 62 cases | Too few cases | -23.1 days per 100 | — |
| Days back in hospital after heart failure 212 cases | Too few cases | -8.7 days per 100 | — |
| Days back in hospital after pneumonia 264 cases | Too few cases | -11.2 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 201 cases | No different | 12.7 per 1,000 likely 9.4 per 1,000 – 17.2 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 83 cases | No different | 11.5 per 100 likely 8.2 per 100 – 15.7 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 83 cases | No different | 5.1 per 100 likely 3.3 per 100 – 7.7 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 348 cases | No different | 1.1 likely 0.8 – 1.5 | — |
2 more measures had too few cases here to report.
Clinicians registered at this address
111 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Hospitalist | 19 |
| Nurse Anesthetist, Certified Registered | 19 |
| Emergency Medicine | 12 |
| Physician Assistant | 12 |
| Nurse Practitioner | 10 |
| Psychiatry | 7 |
| Anatomic Pathology & Clinical Pathology | 3 |
| Anesthesiology | 3 |
| Dietitian, Registered | 3 |
| Occupational Therapist | 3 |
| Pharmacist | 3 |
| Emergency | 2 |
First 12 alphabetically
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Novant Health Rowan Medical Center
Is Novant Health Rowan Medical Center a good hospital?
Novant Health Rowan Medical Center has a CMS overall rating of 4 out of 5 stars. Of the 24 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 3 and worse on 1. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Novant Health Rowan Medical Center?
61% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 419 completed HCAHPS surveys.
How long is the wait in the Novant Health Rowan Medical Center emergency room?
Emergency patients spend a median of 3 h 25 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with high patient volume, like this one, the median is 3 h 22 min. 1% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.