CMS certification 440060
West Tennessee Healthcare Milan Hospital
4039 Highland St, Milan, TN 38358
CMS does not publish an overall star rating for West Tennessee Healthcare Milan Hospital. 79% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 6 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on none. Emergency patients spend a median of 2 h 40 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 103 completed surveys, 29% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as low; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | TN | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 434 visits sampled · US median for EDs of the same volume: 2 h 3 min | 2 h 40 min | 2 h 42 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 22 visits sampled | 4 h 47 min | 5 h 8 min | 4 h 17 min |
| Left before being seen Lower is better · 13,808 patients | 2% | 3% | 2% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 33 patients | 48% | 59% | 65% |
How West Tennessee Healthcare Milan Hospital compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| West Tennessee Healthcare Milan HospitalThis hospital | Not rated | 79% | 2 h 40 min | 1 better |
| Henderson County Community HospitalSame ZIP area · Lexington | Not rated | 68% | 2 h 31 min | 1 worse |
| Baptist Memorial Hospital - Carroll CountySame ZIP area · Huntingdon | 4/5 | 78% | 1 h 59 min | 1 better 1 worse |
| Hardin Medical CenterSame ZIP area · Savannah | 2/5 | 64% | 2 h 39 min | 2 worse |
| West Tennessee Healthcare Camden HospitalSame ZIP area · Camden | Not rated | 89% | 2 h 20 min | No different |
| Jackson-Madison County General HospitalSame ZIP area · Jackson | 3/5 | 68% | 4 h 1 min | 4 better 3 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 142 cases | Too few cases | 4.4% | 3.9% |
| Pneumonia 37 cases | Too few cases | 18.1% | 15.2% |
5 more measures had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 0.98 likely 0.49 – 1.48 | 1 |
| Pressure ulcers (bed sores) 242 cases | No different | 0.55 per 1,000 likely 0 per 1,000 – 1.81 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 306 cases | No different | 0.28 per 1,000 likely 0.04 per 1,000 – 0.51 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 312 cases | No different | 0.27 per 1,000 likely 0.05 per 1,000 – 0.49 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 63 cases | No different | 2.29 per 1,000 likely 0.57 per 1,000 – 4.01 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 35 cases | No different | 1.66 per 1,000 likely 0 per 1,000 – 3.39 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 35 cases | No different | 8.87 per 1,000 likely 0 per 1,000 – 18.77 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 65 cases | No different | 3.91 per 1,000 likely 1.3 per 1,000 – 6.52 per 1,000 | 3.52 per 1,000 |
| Surgical wound splitting open 37 cases | No different | 1.74 per 1,000 likely 0.22 per 1,000 – 3.26 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 85 cases | No different | 1.01 per 1,000 likely 0 per 1,000 – 2.08 per 1,000 | 1.06 per 1,000 |
3 more measures had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after pneumonia 51 cases | Too few cases | 16.9% | 17.3% |
| Days back in hospital after pneumonia 42 cases | Too few cases | -40.8 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 356 cases | No different | 14.2 per 1,000 likely 10.7 per 1,000 – 18.9 per 1,000 | 13 per 1,000 |
11 more measures had too few cases here to report.
Not reported for this hospital
CMS had too few cases here to publish results for infections caught in the hospital. That is common at small, rural and specialty hospitals, and says nothing either way about quality.
Clinicians registered at this address
15 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Family | 2 |
| Family Medicine | 2 |
| Internal Medicine | 2 |
| Physician Assistant | 2 |
| Case Manager/Care Coordinator | 1 |
| Clinical | 1 |
| Foot & Ankle Surgery | 1 |
| Licensed Practical Nurse | 1 |
| Medical | 1 |
| Mental Health | 1 |
| Psychiatric/Mental Health | 1 |
First 12 alphabetically
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about West Tennessee Healthcare Milan Hospital
Is West Tennessee Healthcare Milan Hospital a good hospital?
CMS does not publish an overall star rating for West Tennessee Healthcare Milan Hospital. Of the 6 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on none. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend West Tennessee Healthcare Milan Hospital?
79% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 103 completed HCAHPS surveys.
How long is the wait in the West Tennessee Healthcare Milan Hospital emergency room?
Emergency patients spend a median of 2 h 40 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with low patient volume, like this one, the median is 2 h 3 min. 2% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.