CMS certification 490007
Sentara Norfolk General Hospital
600 Gresham Dr, Norfolk, VA 23507
Sentara Norfolk General Hospital has a CMS overall rating of 4 out of 5 stars. 75% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 24 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 4 and worse on 5. Emergency patients spend a median of 3 h 3 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 994 completed surveys, 22% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as very high; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | VA | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 1,485 visits sampled · US median for EDs of the same volume: 3 h 21 min | 3 h 3 min | 2 h 41 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 63 visits sampled | 2 h 57 min | 4 h 2 min | 4 h 17 min |
| Left before being seen Lower is better · 86,574 patients | 4% | 2% | 2% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 168 patients | 74% | 67% | 65% |
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 4,919 cases | Too few cases | 2.8% | 3.9% |
| Heart attack 256 cases | Too few cases | 12.2% | 11.9% |
| Heart failure 670 cases | Too few cases | 9.4% | 11.1% |
| Pneumonia 348 cases | Too few cases | 14.6% | 15.2% |
| Stroke 430 cases | Too few cases | 11.9% | 11.9% |
| COPD 74 cases | Too few cases | 9.4% | 8.6% |
| Heart bypass surgery (CABG) 487 cases | Too few cases | 1.5% | 2.4% |
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | Worse | 1.38 likely 1.18 – 1.58 | 1 |
| Deaths after a serious but treatable surgical complication 304 cases | No different | 177.09 per 1,000 likely 149.43 per 1,000 – 204.74 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 9,619 cases | No different | 0.68 per 1,000 likely 0.25 per 1,000 – 1.1 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 10,584 cases | No different | 0.31 per 1,000 likely 0.14 per 1,000 – 0.48 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 11,641 cases | No different | 0.29 per 1,000 likely 0.12 per 1,000 – 0.47 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 3,842 cases | Worse | 3.45 per 1,000 likely 2.4 per 1,000 – 4.5 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 2,103 cases | Worse | 3.24 per 1,000 likely 2.13 per 1,000 – 4.35 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 2,062 cases | Worse | 13.19 per 1,000 likely 9.79 per 1,000 – 16.6 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 4,524 cases | No different | 4.54 per 1,000 likely 3.06 per 1,000 – 6.02 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 2,141 cases | No different | 7.61 per 1,000 likely 5.14 per 1,000 – 10.08 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 760 cases | No different | 2.68 per 1,000 likely 1.34 per 1,000 – 4.02 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 2,053 cases | Worse | 2.2 per 1,000 likely 1.36 per 1,000 – 3.05 per 1,000 | 1.06 per 1,000 |
1 more measure had too few cases here to report.
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | Better | 0.44 likely 0.24 – 0.75 | 1 |
| Urinary tract infections from catheters (CAUTI) | Better | 0.32 likely 0.15 – 0.61 | 1 |
| Surgical site infections after colon surgery | No different | 0.73 likely 0.27 – 1.61 | 1 |
| MRSA bloodstream infections | No different | 0.62 likely 0.34 – 1.06 | 1 |
| C. diff intestinal infections | Better | 0.25 likely 0.16 – 0.37 | 1 |
1 more measure had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 793 cases | Too few cases | 13.8% | 14.4% |
| Readmitted after heart failure 1,222 cases | Too few cases | 19.4% | 21.3% |
| Readmitted after pneumonia 536 cases | Too few cases | 16.8% | 17.3% |
| Readmitted after COPD 178 cases | Too few cases | 20.5% | 20% |
| Readmitted after heart bypass surgery 333 cases | Too few cases | 10.6% | 11% |
| Days back in hospital after a heart attack 648 cases | Too few cases | 12.3 days per 100 | — |
| Days back in hospital after heart failure 820 cases | Too few cases | -0.1 days per 100 | — |
| Days back in hospital after pneumonia 355 cases | Too few cases | 18.3 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 572 cases | No different | 13.6 per 1,000 likely 10.2 per 1,000 – 17.6 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 70 cases | No different | 10.8 per 100 likely 7.5 per 100 – 15.1 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 70 cases | No different | 5.4 per 100 likely 3.5 per 100 – 8.2 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 953 cases | No different | 1.2 likely 1 – 1.4 | — |
2 more measures had too few cases here to report.
Clinicians registered at this address
592 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry, plus 93 residents and trainees. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Nurse Anesthetist, Certified Registered | 124 |
| Anesthesiology | 45 |
| Physician Assistant | 42 |
| Internal Medicine | 35 |
| Anatomic Pathology & Clinical Pathology | 33 |
| Emergency Medicine | 33 |
| Family | 33 |
| Acute Care | 23 |
| Diagnostic Radiology | 19 |
| Audiologist | 16 |
| Critical Care Medicine | 15 |
| Thoracic Surgery (Cardiothoracic Vascular Surgery) | 13 |
First 12 alphabetically
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $1.3M
- 2020 $927,335
- 2021 $885,640
- 2022 $1.5M
- 2023 $1.3M
- 2024 $1.2M
- 2025 $1.3M
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Space rental and facility fees | $46,000 | 20 |
| Speaking, teaching and other services | $45,257 | 8 |
| Consulting fees | $18,750 | 5 |
| Medical devices and supplies on long-term loan | $7,295 | 6 |
| Grants | $7,200 | 3 |
| Debt forgiveness | $2,821 | 7 |
| Honoraria | $129 | 1 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Abbott Laboratories | $282,756 | 72 |
| Edwards Lifesciences Corporation | $182,389 | 40 |
| Boston Scientific Corporation | $128,952 | 17 |
| Endotronix, INC. | $99,872 | 1 |
| Biosense Webster, Inc. | $90,569 | 16 |
| Adagio Medical, Inc. | $83,694 | 6 |
| Philips North America LLC | $53,005 | 3 |
| Bard Peripheral Vascular, Inc. | $47,339 | 4 |
Largest research studies funded here, 2025
| Study | Amount |
|---|---|
| NCT05932615--ENVISION IDE Trial: Safety and Effectiveness of NAVITOR in Transcatheter Aortic Valve Implantation Abbott Laboratories | $114,109 |
| PROACTIVE-HF ENDOTRONIX, INC. | $99,872 |
| Cryoablation for Monomorphic Ventricular Tachycardia (FULCRUM-VT) Adagio Medical, Inc. · NCT05675865 | $83,694 |
| Safety and Effectiveness Evaluation of the THERMOCOOL SMARTTOUCH(TM) SF Catheter with the TRUPULSE(TM) Generator for treatment of the Paroxysmal Atri… Biosense Webster, Inc. | $80,719 |
| TRISCEND II Pivotal (2020-05) Edwards Lifesciences Corporation | $66,798 |
| ADVENT PAS Boston Scientific Corporation · NCT06431815 | $63,243 |
| The PROGRESS Trial – Continued Access 2021-01-CAP Edwards Lifesciences Corporation | $52,135 |
| ADVANTAGE AF Boston Scientific Corporation · NCT05443594 | $43,443 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Sentara Norfolk General Hospital
Is Sentara Norfolk General Hospital a good hospital?
Sentara Norfolk General Hospital has a CMS overall rating of 4 out of 5 stars. Of the 24 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 4 and worse on 5. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Sentara Norfolk General Hospital?
75% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 994 completed HCAHPS surveys.
How long is the wait in the Sentara Norfolk General Hospital emergency room?
Emergency patients spend a median of 3 h 3 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with very high patient volume, like this one, the median is 3 h 21 min. 4% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does Sentara Norfolk General Hospital receive money from drug and device companies?
Drug and device makers reported $1.3M in payments to Sentara Norfolk General Hospital for 2025, most of it research funding, under the federal Open Payments program. A payment on its own does not show a conflict of interest.