CMS certification 490066
Sentara Williamsburg Regional Medical Center
100 Sentara Circle, Williamsburg, VA 23185
Sentara Williamsburg Regional Medical Center has a CMS overall rating of 5 out of 5 stars. 81% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 22 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 4 and worse on 1. Emergency patients spend a median of 2 h 45 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 911 completed surveys, 30% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as medium; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | VA | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 1,554 visits sampled · US median for EDs of the same volume: 2 h 45 min | 2 h 45 min | 2 h 41 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 50 visits sampled | 4 h 1 min | 4 h 2 min | 4 h 17 min |
| Left before being seen Lower is better · 36,540 patients | 3% | 2% | 2% |
| Stroke symptoms: brain scan read within 45 minutes Higher is better · 11 patients | 36% | 69% | 69% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 194 patients | 82% | 67% | 65% |
How Sentara Williamsburg Regional Medical Center compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Sentara Williamsburg Regional Medical CenterThis hospital | 5/5 | 81% | 2 h 45 min | 4 better 1 worse |
| Riverside Doctors' Hospital of WilliamsburgSame city | 5/5 | 80% | 2 h 37 min | 2 better |
| Bon Secours Memorial Regional Medical CenterSame ZIP area · Mechanicsville | 4/5 | 65% | 3 h 22 min | 2 better 2 worse |
| Bon Secours St Francis Medical CenterSame ZIP area · Midlothian | 3/5 | 73% | 2 h 8 min | 2 better 2 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Williamsburg.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 2,053 cases | Too few cases | 3.3% | 3.9% |
| Heart attack 184 cases | Too few cases | 10.7% | 11.9% |
| Heart failure 434 cases | Too few cases | 9.3% | 11.1% |
| Pneumonia 426 cases | Too few cases | 16.8% | 15.2% |
| Stroke 181 cases | Too few cases | 13% | 11.9% |
| COPD 104 cases | Too few cases | 9.2% | 8.6% |
1 more measure had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 0.78 likely 0.41 – 1.14 | 1 |
| After hip or knee replacement 36 cases | Too few cases | 5.6% | 4.1% |
| Deaths after a serious but treatable surgical complication 46 cases | No different | 153.8 per 1,000 likely 96.3 per 1,000 – 211.31 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 4,224 cases | No different | 0.18 per 1,000 likely 0 per 1,000 – 0.9 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 5,029 cases | No different | 0.22 per 1,000 likely 0.01 per 1,000 – 0.43 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 4,848 cases | No different | 0.23 per 1,000 likely 0.03 per 1,000 – 0.43 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 838 cases | No different | 2 per 1,000 likely 0.39 per 1,000 – 3.6 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 244 cases | No different | 1.59 per 1,000 likely 0 per 1,000 – 3.28 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 256 cases | No different | 8.92 per 1,000 likely 0.25 per 1,000 – 17.6 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 915 cases | No different | 2.69 per 1,000 likely 0.53 per 1,000 – 4.85 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 216 cases | No different | 4.56 per 1,000 likely 0.51 per 1,000 – 8.61 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 181 cases | No different | 1.66 per 1,000 likely 0.17 per 1,000 – 3.14 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 733 cases | No different | 0.89 per 1,000 likely 0 per 1,000 – 1.89 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | No different | 0 | 1 |
| Urinary tract infections from catheters (CAUTI) | No different | 0 | 1 |
| Surgical site infections after colon surgery | No different | 0 | 1 |
| MRSA bloodstream infections | No different | 0 | 1 |
| C. diff intestinal infections | Better | 0.08 likely 0 – 0.39 | 1 |
1 more measure had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 135 cases | Too few cases | 14% | 14.4% |
| Readmitted after heart failure 475 cases | Too few cases | 18.5% | 21.3% |
| Readmitted after pneumonia 423 cases | Too few cases | 15.7% | 17.3% |
| Readmitted after COPD 118 cases | Too few cases | 20% | 20% |
| Readmitted after hip or knee replacement 33 cases | Too few cases | 6.1% | 5.8% |
| Days back in hospital after a heart attack 155 cases | Too few cases | -6.5 days per 100 | — |
| Days back in hospital after heart failure 486 cases | Too few cases | -27.5 days per 100 | — |
| Days back in hospital after pneumonia 410 cases | Too few cases | 3.8 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 1,017 cases | No different | 12.4 per 1,000 likely 9.6 per 1,000 – 16.2 per 1,000 | 13 per 1,000 |
| Unplanned visits after outpatient surgery 601 cases | No different | 1 likely 0.8 – 1.2 | — |
4 more measures had too few cases here to report.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Sentara Williamsburg Regional Medical Center
Is Sentara Williamsburg Regional Medical Center a good hospital?
Sentara Williamsburg Regional Medical Center has a CMS overall rating of 5 out of 5 stars. Of the 22 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 4 and worse on 1. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Sentara Williamsburg Regional Medical Center?
81% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 911 completed HCAHPS surveys.
How long is the wait in the Sentara Williamsburg Regional Medical Center emergency room?
Emergency patients spend a median of 2 h 45 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with medium patient volume, like this one, the median is 2 h 45 min. 3% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.