CMS certification 500044
Deaconess Medical Center
W 800 Fifth Avenue, Spokane, WA 99210
Deaconess Medical Center has a CMS overall rating of 3 out of 5 stars. 68% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 26 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 6 and worse on 1. Emergency patients spend a median of 3 h in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 2,040 completed surveys, 25% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as very high; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | WA | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 377 visits sampled · US median for EDs of the same volume: 3 h 21 min | 3 h | 2 h 31 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 19 visits sampled | 3 h 18 min | 3 h 58 min | 4 h 17 min |
| Left before being seen Lower is better · 70,907 patients | 2% | 3% | 2% |
| Stroke symptoms: brain scan read within 45 minutes Higher is better · 11 patients | 36% | 62% | 69% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 126 patients | 52% | 60% | 65% |
How Deaconess Medical Center compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Deaconess Medical CenterThis hospital | 3/5 | 68% | 3 h | 6 better 1 worse |
| Providence Holy Family HospitalSame city | 3/5 | 73% | 3 h 28 min | 2 better 2 worse |
| Spokane VA Medical CenterSame city | 4/5 | 84% | — | 1 better |
| Prov Sacred Hrt Med Ctr & Childs Hosp.Same city | 3/5 | 75% | 3 h 36 min | 5 better 3 worse |
| Multicare Valley HospitalSame county · Spokane Valley | 5/5 | 69% | 3 h 10 min | 3 better |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Spokane.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 2,843 cases | Too few cases | 3.6% | 3.9% |
| Heart attack 180 cases | Too few cases | 14.6% | 11.9% |
| Heart failure 306 cases | Too few cases | 13.2% | 11.1% |
| Pneumonia 338 cases | Too few cases | 16.3% | 15.2% |
| Stroke 186 cases | Too few cases | 13.8% | 11.9% |
| COPD 44 cases | Too few cases | 11% | 8.6% |
| Heart bypass surgery (CABG) 57 cases | Too few cases | 2.4% | 2.4% |
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | Worse | 1.53 likely 1.23 – 1.83 | 1 |
| After hip or knee replacement 66 cases | Too few cases | 3.8% | 4.1% |
| Deaths after a serious but treatable surgical complication 102 cases | No different | 187.94 per 1,000 likely 143.23 per 1,000 – 232.64 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 3,776 cases | No different | 0.62 per 1,000 likely 0 per 1,000 – 1.35 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 5,088 cases | No different | 0.15 per 1,000 likely 0 per 1,000 – 0.35 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 5,290 cases | No different | 0.26 per 1,000 likely 0.06 per 1,000 – 0.45 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 1,931 cases | Worse | 3.9 per 1,000 likely 2.54 per 1,000 – 5.26 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 1,073 cases | No different | 1.81 per 1,000 likely 0.4 per 1,000 – 3.23 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 1,110 cases | Worse | 18.78 per 1,000 likely 13.34 per 1,000 – 24.22 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 2,023 cases | Worse | 5.73 per 1,000 likely 3.8 per 1,000 – 7.66 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 1,099 cases | Worse | 9.17 per 1,000 likely 6.05 per 1,000 – 12.3 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 506 cases | No different | 2.14 per 1,000 likely 0.71 per 1,000 – 3.56 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 1,341 cases | Worse | 2.18 per 1,000 likely 1.27 per 1,000 – 3.1 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | Better | 0.35 likely 0.11 – 0.85 | 1 |
| Urinary tract infections from catheters (CAUTI) | Better | 0.31 likely 0.1 – 0.74 | 1 |
| Surgical site infections after colon surgery | No different | 0.25 likely 0.01 – 1.21 | 1 |
| MRSA bloodstream infections | No different | 0.97 likely 0.31 – 2.33 | 1 |
| C. diff intestinal infections | Better | 0.53 likely 0.31 – 0.84 | 1 |
1 more measure had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 339 cases | Too few cases | 13.2% | 14.4% |
| Readmitted after heart failure 451 cases | Too few cases | 18.4% | 21.3% |
| Readmitted after pneumonia 501 cases | Too few cases | 17.2% | 17.3% |
| Readmitted after COPD 91 cases | Too few cases | 20.1% | 20% |
| Readmitted after heart bypass surgery 87 cases | Too few cases | 10.9% | 11% |
| Readmitted after hip or knee replacement 63 cases | Too few cases | 5.7% | 5.8% |
| Days back in hospital after a heart attack 228 cases | Too few cases | -15.6 days per 100 | — |
| Days back in hospital after heart failure 330 cases | Too few cases | -16.7 days per 100 | — |
| Days back in hospital after pneumonia 338 cases | Too few cases | -25.8 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 1,733 cases | No different | 13.2 per 1,000 likely 10.3 per 1,000 – 16.9 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 279 cases | No different | 9.1 per 100 likely 6.8 per 100 – 11.9 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 279 cases | No different | 5.6 per 100 likely 4 per 100 – 7.7 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 655 cases | No different | 1.2 likely 0.9 – 1.5 | — |
1 more measure had too few cases here to report.
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $385,042
- 2020 $743,140
- 2021 $554,877
- 2022 $538,872
- 2023 $1.1M
- 2024 $739,564
- 2025 $637,031
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Speaking, teaching and other services | $177,712 | 117 |
| Medical devices and supplies on long-term loan | $48,983 | 18 |
| Education | $25,364 | 4 |
| Debt forgiveness | $7,590 | 8 |
| Space rental and facility fees | $2,244 | 6 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Insulet Corporation | $131,150 | 48 |
| Eli Lilly and Company | $122,056 | 12 |
| AstraZeneca Pharmaceuticals LP | $106,541 | 5 |
| Heartflow, INC. | $44,680 | 8 |
| Stryker Corporation | $41,625 | 21 |
| Janssen Research & Development, LLC | $40,537 | 17 |
| Tandem Diabetes Care, Inc. | $34,500 | 63 |
| Intuitive Surgical, INC. | $25,364 | 4 |
Largest research studies funded here, 2025
| Study | Amount |
|---|---|
| A Phase III, double-blind, placebo-controlled, Randomized, Multicenter, International Study of Durvalumab Plus Oleclumab and Durvalumab Plus Monalizu… AstraZeneca Pharmaceuticals LP | $61,033 |
| 459 DECIDE Registry HEARTFLOW, INC. | $44,680 |
| A PHASE 3 OPEN-LABEL, RANDOMIZED STUDY OF PIRTOBRUTINIB (LOXO-305) VERSUS IBRUTINIB IN PATIENTS WITH CHRONIC LYMPHOCYTIC LEUKEMIA/SMALL LYMPHOCYTIC L… Eli Lilly and Company · NCT05254743 | $40,838 |
| THE EFFECT OF TIRZEPATIDE VERSUS DULAGLUTIDE ON MAJOR ADVERSE CARDIOVASCULAR EVENTS IN PATIENTS WITH TYPE 2 DIABETES (SURPASS CVOT) Eli Lilly and Company · NCT04255433 | $39,782 |
| A Study of Vaccination With 9valent Extraintestinal Pathogenic Escherichia Coli Vaccine ExPEC9V in the Prevention of Invasive Extraintestinal Pathoge… Janssen Research & Development, LLC | $35,348 |
| A Phase III, Randomised, Multicentre, Double-blind Study to Evaluate the Efficacy, Safety and Tolerability of Zibotentan/Dapagliflozin FDC Compared t… AstraZeneca Pharmaceuticals LP | $29,382 |
| A STUDY OF DAILY ORAL ORFORGLIPRON (LY3502970) COMPARED WITH INSULIN GLARGINE IN PARTICIPANTS WITH TYPE 2 DIABETES AND OBESITY OR OVERWEIGHT AT INCRE… Eli Lilly and Company · NCT05803421 | $22,977 |
| DS8201-A-U305 Daiichi Sankyo Inc. · NCT04622319 | $11,326 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Deaconess Medical Center
Is Deaconess Medical Center a good hospital?
Deaconess Medical Center has a CMS overall rating of 3 out of 5 stars. Of the 26 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 6 and worse on 1. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Deaconess Medical Center?
68% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 2,040 completed HCAHPS surveys.
How long is the wait in the Deaconess Medical Center emergency room?
Emergency patients spend a median of 3 h in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with very high patient volume, like this one, the median is 3 h 21 min. 2% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does Deaconess Medical Center receive money from drug and device companies?
Drug and device makers reported $637,031 in payments to Deaconess Medical Center for 2025, most of it research funding, under the federal Open Payments program. A payment on its own does not show a conflict of interest.