USCareCheck

CMS certification 51005F

Martinsburg VA Medical Center

510 Butler Ave., Martinsburg, WV 25405

Acute Care - Veterans Administration Emergency services

Martinsburg VA Medical Center has a CMS overall rating of 4 out of 5 stars. 82% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 11 death, complication, infection and readmission measures CMS could compare, it does better than the nation on none and worse on 2.

Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.

CMS overall rating 4/5 CMS summary of quality measures
Would definitely recommend 82% US average 71%
Patient survey rating 4/5 537 completed surveys
Compared with the nation 2 worse 0 better of 11 measures CMS could compare

What patients said

Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 537 completed surveys, 39% response rate, Oct 2024 – Sep 2025.

Would definitely recommend the hospital
82%
WV 73% · US 71% · 5 of 5 stars
Rated the hospital 9 or 10 out of 10
81%
WV 74% · US 72% · 4 of 5 stars
Nurses always communicated well
88%
WV 84% · US 80% · 5 of 5 stars
Doctors always communicated well
82%
WV 82% · US 80% · 4 of 5 stars
Staff always explained new medicines
74%
WV 66% · US 62% · 5 of 5 stars
Given information about recovering at home
88%
WV 88% · US 86% · 4 of 5 stars
Room was always clean
77%
WV 77% · US 74% · 4 of 5 stars
Always quiet at night
57%
WV 58% · US 60% · 3 of 5 stars

This hospital West Virginia average US average

How Martinsburg VA Medical Center compares with nearby hospitals

The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.

Hospital CMS stars Would recommend ER median time Vs the nation
Martinsburg VA Medical CenterThis hospital4/582%—2 worse
Berkeley Medical CenterSame city3/553%2 h 47 min2 better 2 worse
Valley Health War Memorial HospitalSame ZIP area · Berkeley Springs5/587%1 h 46 minNo different
Jefferson Medical CenterSame ZIP area · Ranson1/573%2 h 53 minNo different

Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Martinsburg.

Deaths

How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.

Measure CMS comparison This hospital National
All patients, hospital-wide 758 cases Too few cases 3.5% 3.9%
Heart attack 27 cases Too few cases 11.1% 11.9%
Heart failure 182 cases Too few cases 9.1% 11.1%
Pneumonia 224 cases Too few cases 11.3% 15.2%
COPD 189 cases Too few cases 8.1% 8.6%

2 more measures had too few cases here to report.

Complications

How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.

11 no different
Measure CMS comparison This hospital National
Serious complications, combined measure No different 0.96 likely 0.55 – 1.38 1
After hip or knee replacement 81 cases Too few cases 3.3% 4.1%
Pressure ulcers (bed sores) 2,092 cases No different 0.34 per 1,000 likely 0 per 1,000 – 1.32 per 1,000 0.63 per 1,000
Collapsed lung caused by a procedure 2,899 cases No different 0.2 per 1,000 likely 0 per 1,000 – 0.43 per 1,000 0.21 per 1,000
Broken bones from falls in the hospital 3,022 cases No different 0.29 per 1,000 likely 0.08 per 1,000 – 0.5 per 1,000 0.27 per 1,000
Bleeding or hematoma after surgery 246 cases No different 2.1 per 1,000 likely 0.46 per 1,000 – 3.75 per 1,000 2.34 per 1,000
Kidney injury needing dialysis after surgery 132 cases No different 1.58 per 1,000 likely 0 per 1,000 – 3.26 per 1,000 1.67 per 1,000
Breathing failure after surgery 142 cases No different 10.65 per 1,000 likely 2.22 per 1,000 – 19.08 per 1,000 9.42 per 1,000
Blood clots in the lungs or legs after surgery 250 cases No different 3.71 per 1,000 likely 1.17 per 1,000 – 6.25 per 1,000 3.52 per 1,000
Sepsis after surgery 116 cases No different 5.62 per 1,000 likely 1.48 per 1,000 – 9.76 per 1,000 5.27 per 1,000
Surgical wound splitting open 49 cases No different 2.07 per 1,000 likely 0.55 per 1,000 – 3.58 per 1,000 1.77 per 1,000
Accidental cut or tear during abdominal surgery 310 cases No different 1.01 per 1,000 likely 0 per 1,000 – 2.08 per 1,000 1.06 per 1,000

1 more measure had too few cases here to report.

Readmissions and return visits

How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.

Measure CMS comparison This hospital National
Readmitted after heart failure 119 cases Too few cases 20.3% 21.3%
Readmitted after pneumonia 141 cases Too few cases 17.4% 17.3%
Readmitted after COPD 152 cases Too few cases 21.2% 20%
Readmitted after hip or knee replacement 89 cases Too few cases 5% 5.8%
Days back in hospital after heart failure 207 cases Too few cases 32.9 days per 100 —
Days back in hospital after pneumonia 232 cases Too few cases 36.8 days per 100 —

8 more measures had too few cases here to report.

Not reported for this hospital

CMS had too few cases here to publish results for infections caught in the hospital. That is common at small, rural and specialty hospitals, and says nothing either way about quality.

Clinicians registered at this address

292 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.

Specialty Clinicians
Pharmacist 50
Registered Nurse 33
Clinical 23
Dietitian, Registered 22
Social Worker 21
Respiratory Therapist, Registered 18
Family 8
Licensed Practical Nurse 8
Internal Medicine 7
Family Medicine 5
Ambulatory Care 4
General Practice 4

First 12 alphabetically

How to read this page

  • Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
  • “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
  • Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
  • Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
  • These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.

CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error

Common questions about Martinsburg VA Medical Center

Is Martinsburg VA Medical Center a good hospital?

Martinsburg VA Medical Center has a CMS overall rating of 4 out of 5 stars. Of the 11 death, complication, infection and readmission measures CMS could compare, it does better than the nation on none and worse on 2. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.

Would patients recommend Martinsburg VA Medical Center?

82% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 537 completed HCAHPS surveys.

Does Martinsburg VA Medical Center have an emergency room?

Yes. CMS lists emergency services at Martinsburg VA Medical Center.