CMS certification 511315
Potomac Valley Hospital
100 Pin Oak Lane, Keyser, WV 26726
Potomac Valley Hospital has a CMS overall rating of 1 out of 5 stars. 80% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 12 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on none. Emergency patients spend a median of 1 h 59 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 232 completed surveys, 33% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as low; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | WV | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 784 visits sampled · US median for EDs of the same volume: 2 h 3 min | 1 h 59 min | 2 h 17 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 19 visits sampled | 2 h 6 min | 3 h 48 min | 4 h 17 min |
| Left before being seen Lower is better · 18,607 patients | 1% | 2% | 2% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 44 patients | 52% | 61% | 65% |
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 347 cases | Too few cases | 3.9% | 3.9% |
| Heart failure 55 cases | Too few cases | 14.8% | 11.1% |
| Pneumonia 114 cases | Too few cases | 15.7% | 15.2% |
| Stroke 30 cases | Too few cases | 11.2% | 11.9% |
| COPD 68 cases | Too few cases | 8.6% | 8.6% |
2 more measures had too few cases here to report.
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| C. diff intestinal infections | No different | 1.04 likely 0.18 – 3.44 | 1 |
5 more measures had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after heart failure 56 cases | Too few cases | 22.8% | 21.3% |
| Readmitted after pneumonia 123 cases | Too few cases | 16.4% | 17.3% |
| Readmitted after COPD 54 cases | Too few cases | 20.2% | 20% |
| Days back in hospital after heart failure 61 cases | Too few cases | 37.6 days per 100 | — |
| Days back in hospital after pneumonia 115 cases | Too few cases | -27.4 days per 100 | — |
| Hospital admissions during outpatient chemotherapy 43 cases | No different | 10.1 per 100 likely 7 per 100 – 13.8 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 43 cases | No different | 6.8 per 100 likely 4.4 per 100 – 10.2 per 100 | 5.4 per 100 |
7 more measures had too few cases here to report.
Not reported for this hospital
CMS had too few cases here to publish results for complications. That is common at small, rural and specialty hospitals, and says nothing either way about quality.
Clinicians registered at this address
27 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Family | 6 |
| Physician Assistant | 3 |
| Diabetes Educator | 2 |
| Emergency Medicine | 2 |
| Health Educator | 2 |
| Nurse Practitioner | 2 |
| Registered Nurse | 2 |
| Surgery | 2 |
| Dietitian, Registered | 1 |
| Family Medicine | 1 |
| Nurse Anesthetist, Certified Registered | 1 |
| Orthopaedic Surgery | 1 |
First 12 alphabetically
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Potomac Valley Hospital
Is Potomac Valley Hospital a good hospital?
Potomac Valley Hospital has a CMS overall rating of 1 out of 5 stars. Of the 12 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on none. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Potomac Valley Hospital?
80% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 232 completed HCAHPS surveys.
How long is the wait in the Potomac Valley Hospital emergency room?
Emergency patients spend a median of 1 h 59 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with low patient volume, like this one, the median is 2 h 3 min. 1% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.