CMS certification 670025
Baylor Scott & White the Heart Hospital Plano
1100 Allied Drive, Plano, TX 75093
Baylor Scott & White the Heart Hospital Plano has a CMS overall rating of 4 out of 5 stars. 88% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 15 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 5 and worse on none. Emergency patients spend a median of 2 h 40 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 2,065 completed surveys, 33% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as low; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | TX | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 383 visits sampled · US median for EDs of the same volume: 2 h 3 min | 2 h 40 min | 2 h 25 min | 2 h 42 min |
| Left before being seen Lower is better · 10,117 patients | 1% | 1% | 2% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 19 patients | 42% | 68% | 65% |
How Baylor Scott & White the Heart Hospital Plano compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Baylor Scott & White the Heart Hospital PlanoThis hospital | 4/5 | 88% | 2 h 40 min | 5 better |
| Baylor Scott & White Medical Center PlanoSame city | 4/5 | 83% | 3 h 26 min | 4 better |
| Texas Health Center for Diagnostics & Surgery PlanSame city | Not rated | 87% | 2 h 44 min | No different |
| Texas Health Presbyterian Hospital PlanoSame city | 4/5 | 72% | 2 h 54 min | 3 better 2 worse |
| Legent Surgical Hospital PlanoSame city | Not rated | 75% | — | — |
| Medical City PlanoSame city | 3/5 | 66% | 2 h 21 min | 3 better 2 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Plano.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 2,810 cases | Too few cases | 2% | 3.9% |
| Heart attack 252 cases | Too few cases | 9.3% | 11.9% |
| Heart failure 574 cases | Too few cases | 11% | 11.1% |
| Pneumonia 35 cases | Too few cases | 12.1% | 15.2% |
| Heart bypass surgery (CABG) 421 cases | Too few cases | 1.8% | 2.4% |
2 more measures had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | Better | 0.66 likely 0.44 – 0.88 | 1 |
| Deaths after a serious but treatable surgical complication 117 cases | No different | 192.35 per 1,000 likely 145.06 per 1,000 – 239.64 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 4,058 cases | No different | 0.22 per 1,000 likely 0 per 1,000 – 0.76 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 4,158 cases | No different | 0.17 per 1,000 likely 0 per 1,000 – 0.36 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 5,689 cases | No different | 0.25 per 1,000 likely 0.06 per 1,000 – 0.45 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 2,340 cases | No different | 1.76 per 1,000 likely 0.61 per 1,000 – 2.91 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 1,862 cases | No different | 1.14 per 1,000 likely 0.23 per 1,000 – 2.06 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 1,848 cases | Better | 5.45 per 1,000 likely 2.72 per 1,000 – 8.18 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 2,937 cases | No different | 2.95 per 1,000 likely 1.11 per 1,000 – 4.79 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 1,964 cases | No different | 3.71 per 1,000 likely 1.31 per 1,000 – 6.11 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 82 cases | No different | 2.06 per 1,000 likely 0.55 per 1,000 – 3.57 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 509 cases | No different | 0.89 per 1,000 likely 0 per 1,000 – 1.89 per 1,000 | 1.06 per 1,000 |
1 more measure had too few cases here to report.
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| MRSA bloodstream infections | No different | 1.99 likely 0.33 – 6.59 | 1 |
| C. diff intestinal infections | Better | 0.19 likely 0.01 – 0.95 | 1 |
4 more measures had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 428 cases | Too few cases | 14.2% | 14.4% |
| Readmitted after heart failure 760 cases | Too few cases | 20.2% | 21.3% |
| Readmitted after pneumonia 46 cases | Too few cases | 16.2% | 17.3% |
| Readmitted after heart bypass surgery 446 cases | Too few cases | 10.6% | 11% |
| Days back in hospital after a heart attack 380 cases | Too few cases | 6.2 days per 100 | — |
| Days back in hospital after heart failure 675 cases | Too few cases | -17.9 days per 100 | — |
| Days back in hospital after pneumonia 39 cases | Too few cases | -71.5 days per 100 | — |
| Unplanned visits after outpatient surgery 535 cases | No different | 1.2 likely 0.9 – 1.5 | — |
6 more measures had too few cases here to report.
Clinicians registered at this address
51 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry, plus 8 residents and trainees. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Acute Care | 18 |
| Cardiovascular Disease | 4 |
| Interventional Cardiology | 3 |
| Adult Health | 2 |
| Anesthesiology | 2 |
| Family | 2 |
| Internal Medicine | 2 |
| Nurse Practitioner | 2 |
| Physician Assistant | 2 |
| Surgical | 2 |
| Advanced Heart Failure and Transplant Cardiology | 1 |
| Family Medicine | 1 |
First 12 alphabetically
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2021 $27,360
- 2022 $70,509
- 2023 $93,759
- 2024 $834,852
- 2025 $438,249
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Medical devices and supplies on long-term loan | $32,671 | 2 |
| Space rental and facility fees | $16,150 | 7 |
| Consulting fees | $13,225 | 7 |
| Debt forgiveness | $4,206 | 1 |
| Speaking, teaching and other services | $1,500 | 1 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Medtronic, Inc. | $148,176 | 6 |
| Endovascular Engineering Inc. | $118,041 | 10 |
| CathWorks, Inc. | $104,354 | 14 |
| AngioDynamics, Inc. | $30,000 | 1 |
| Terumo Medical Corporation | $14,725 | 8 |
| Bayer Healthcare Pharmaceuticals Inc. | $7,864 | 3 |
| Biotronik INC. | $4,206 | 1 |
| Medical Device Business Services, Inc. | $3,200 | 1 |
Largest research studies funded here, 2025
| Study | Amount |
|---|---|
| SPYRAL AFFIRM Medtronic, Inc. | $124,676 |
| Engulf Endovascular Engineering Inc. | $118,041 |
| ALL-RISE CathWorks, Inc. | $104,354 |
| Investigator Sponsored Research: 193648 Medtronic, Inc. | $14,200 |
| BAY 632521, RiOciguAt UseRs Registry The ROAR registry Bayer Healthcare Pharmaceuticals Inc. | $7,864 |
| A Randomized, Double-blind, Placebo-controlled Clinical Study to Evaluate Mavacamten in Adults with Symptomatic Non-obstructive Hypertrophic Cardiomy… E.R. Squibb & Sons, L.L.C. | $1,364 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Baylor Scott & White the Heart Hospital Plano
Is Baylor Scott & White the Heart Hospital Plano a good hospital?
Baylor Scott & White the Heart Hospital Plano has a CMS overall rating of 4 out of 5 stars. Of the 15 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 5 and worse on none. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Baylor Scott & White the Heart Hospital Plano?
88% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 2,065 completed HCAHPS surveys.
How long is the wait in the Baylor Scott & White the Heart Hospital Plano emergency room?
Emergency patients spend a median of 2 h 40 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with low patient volume, like this one, the median is 2 h 3 min. 1% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does Baylor Scott & White the Heart Hospital Plano receive money from drug and device companies?
Drug and device makers reported $438,249 in payments to Baylor Scott & White the Heart Hospital Plano for 2025, most of it research funding, under the federal Open Payments program. A payment on its own does not show a conflict of interest.