CMS certification 100025
Sacred Heart Hospital
5151 N 9th Ave, Pensacola, FL 32504
Sacred Heart Hospital has a CMS overall rating of 4 out of 5 stars. 63% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 26 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 3 and worse on 1. Emergency patients spend a median of 2 h 25 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 466 completed surveys, 14% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | FL | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 399 visits sampled | 2 h 25 min | 2 h 36 min | 2 h 42 min |
| Severe sepsis and septic shock: all recommended care given Higher is better · 243 patients | 55% | 73% | 65% |
How Sacred Heart Hospital compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Sacred Heart HospitalThis hospital | 4/5 | 63% | 2 h 25 min | 3 better 1 worse |
| Baptist HospitalSame city | 4/5 | 79% | 3 h 21 min | 2 better 1 worse |
| HCA Florida West HospitalSame city | 3/5 | 70% | 1 h 57 min | 2 better 1 worse |
| North Okaloosa Medical CenterSame ZIP area · Crestview | 3/5 | 54% | 1 h 52 min | 2 better 1 worse |
| 96th Medical Group (Eglin AFB)Same ZIP area · Eglin AFB | Not rated | 85% | 1 h 37 min | — |
| HCA Florida Fort Walton-Destin HospitalSame ZIP area · Fort Walton Beach | 3/5 | 65% | 2 h 19 min | 2 better 4 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Pensacola.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 3,846 cases | Too few cases | 4.7% | 3.9% |
| Heart attack 174 cases | Too few cases | 11.6% | 11.9% |
| Heart failure 363 cases | Too few cases | 10.8% | 11.1% |
| Pneumonia 491 cases | Too few cases | 16.3% | 15.2% |
| Stroke 397 cases | Too few cases | 13.6% | 11.9% |
| COPD 96 cases | Too few cases | 7.9% | 8.6% |
| Heart bypass surgery (CABG) 33 cases | Too few cases | 2.5% | 2.4% |
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 0.77 likely 0.49 – 1.05 | 1 |
| After hip or knee replacement 100 cases | Too few cases | 3.7% | 4.1% |
| Deaths after a serious but treatable surgical complication 114 cases | No different | 130.92 per 1,000 likely 84.91 per 1,000 – 176.93 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 6,296 cases | No different | 0.13 per 1,000 likely 0 per 1,000 – 0.73 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 7,506 cases | No different | 0.14 per 1,000 likely 0 per 1,000 – 0.34 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 7,771 cases | No different | 0.3 per 1,000 likely 0.11 per 1,000 – 0.49 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 2,061 cases | No different | 2.93 per 1,000 likely 1.61 per 1,000 – 4.26 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 961 cases | No different | 1.6 per 1,000 likely 0.11 per 1,000 – 3.1 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 960 cases | No different | 7.05 per 1,000 likely 1.61 per 1,000 – 12.49 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 2,019 cases | No different | 3.32 per 1,000 likely 1.45 per 1,000 – 5.2 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 743 cases | No different | 5.1 per 1,000 likely 1.65 per 1,000 – 8.54 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 486 cases | No different | 2.15 per 1,000 likely 0.72 per 1,000 – 3.59 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 1,760 cases | No different | 0.72 per 1,000 likely 0 per 1,000 – 1.63 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | Better | 0 | 1 |
| Urinary tract infections from catheters (CAUTI) | Better | 0.06 likely 0 – 0.31 | 1 |
| Surgical site infections after colon surgery | No different | 0.78 likely 0.25 – 1.87 | 1 |
| Surgical site infections after abdominal hysterectomy | Worse | 2.34 likely 1.03 – 4.63 | 1 |
| MRSA bloodstream infections | No different | 0.78 likely 0.32 – 1.63 | 1 |
| C. diff intestinal infections | Better | 0.34 likely 0.22 – 0.5 | 1 |
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 281 cases | Too few cases | 15.4% | 14.4% |
| Readmitted after heart failure 495 cases | Too few cases | 21.4% | 21.3% |
| Readmitted after pneumonia 645 cases | Too few cases | 15.7% | 17.3% |
| Readmitted after COPD 191 cases | Too few cases | 18.5% | 20% |
| Readmitted after heart bypass surgery 31 cases | Too few cases | 10.1% | 11% |
| Readmitted after hip or knee replacement 96 cases | Too few cases | 4.8% | 5.8% |
| Days back in hospital after a heart attack 221 cases | Too few cases | 31.2 days per 100 | — |
| Days back in hospital after heart failure 423 cases | Too few cases | -10.7 days per 100 | — |
| Days back in hospital after pneumonia 534 cases | Too few cases | 5.8 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 386 cases | No different | 12.5 per 1,000 likely 9.5 per 1,000 – 16.4 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 358 cases | No different | 8.2 per 100 likely 6.2 per 100 – 10.7 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 358 cases | No different | 4 per 100 likely 2.8 per 100 – 5.8 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 216 cases | No different | 1.1 likely 0.8 – 1.5 | — |
1 more measure had too few cases here to report.
Clinicians registered at this address
259 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry, plus 32 residents and trainees. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Emergency Medicine | 33 |
| Nurse Anesthetist, Certified Registered | 19 |
| Diagnostic Radiology | 17 |
| Family | 17 |
| Nurse Practitioner | 16 |
| Pediatrics | 13 |
| Physician Assistant | 13 |
| Internal Medicine | 11 |
| Hospitalist | 10 |
| Registered Nurse | 9 |
| Pharmacist | 8 |
| Cardiovascular Disease | 7 |
First 12 alphabetically
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $244,886
- 2020 $140,626
- 2021 $423,117
- 2022 $891,052
- 2023 $337,042
- 2024 $533,160
- 2025 $633,372
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Medical devices and supplies on long-term loan | $40,542 | 2 |
| Space rental and facility fees | $10,500 | 7 |
| Debt forgiveness | $4,159 | 3 |
| Grants | $3,000 | 2 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Genentech, Inc. | $159,924 | 53 |
| Cleerly, Inc. | $137,882 | 56 |
| Janssen Research & Development, LLC | $100,335 | 26 |
| Endotronix, INC. | $57,405 | 2 |
| E.R. Squibb & Sons, L.L.C. | $39,128 | 5 |
| Amgen Inc. | $31,466 | 1 |
| AngioDynamics, Inc. | $30,000 | 1 |
| Alnylam Pharmaceuticals Inc. | $17,250 | 3 |
Largest research studies funded here, 2025
| Study | Amount |
|---|---|
| Roche Cancer Screening Collection Study Genentech, Inc. | $159,924 |
| TRANSFORM Cleerly, Inc. | $137,882 |
| A Phase 3, Randomized, Double-Blind, Double-Dummy, Parallel Group, Active Controlled Study to Evaluate the Efficacy and Safety of Milvexian, an Oral … Janssen Research & Development, LLC | $100,335 |
| PROACTIVE-HF ENDOTRONIX, INC. | $54,905 |
| Connect MM: The Multiple Myeloma Disease Registry. The purpose of the Connect MM Registry is to explore the natural history and real world management… E.R. Squibb & Sons, L.L.C. | $35,020 |
| A Phase 3 Randomized, Double-blind, Placebo-controlled Study to Evaluate the Efficacy and Safety of Maridebart Cafraglutide on Mortality and Morbidit… Amgen Inc. | $31,466 |
| Zilebesiran as Add-on Therapy in Patients With High Cardiovascular Risk and Hypertension Not Adequately Controlled by Standard of Care Antihypertensi… Alnylam Pharmaceuticals Inc. | $17,250 |
| A Phase 3 Randomized, Open-Label Multicenter Study of Zanubrutinib (BGB-3111) Plus Anti-CD20 Antibodies Versus Lenalidomide Plus Rituximab in Patient… BeOne Medicines USA, Inc. · NCT05100862 | $13,830 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Sacred Heart Hospital
Is Sacred Heart Hospital a good hospital?
Sacred Heart Hospital has a CMS overall rating of 4 out of 5 stars. Of the 26 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 3 and worse on 1. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Sacred Heart Hospital?
63% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 466 completed HCAHPS surveys.
How long is the wait in the Sacred Heart Hospital emergency room?
Emergency patients spend a median of 2 h 25 min in its emergency department before leaving (US median 2 h 42 min). These are medians over a year of visits, not a live wait time.
Does Sacred Heart Hospital receive money from drug and device companies?
Drug and device makers reported $633,372 in payments to Sacred Heart Hospital for 2025, most of it research funding, under the federal Open Payments program. A payment on its own does not show a conflict of interest.