CMS certification 33012F
Upstate New York VA Healthcare System (western Ny VA Healthcare System)
3495 Bailey Avenue, Buffalo, NY 14215
Upstate New York VA Healthcare System (western Ny VA Healthcare System) has a CMS overall rating of 5 out of 5 stars. 69% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 15 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 2 and worse on 1.
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 505 completed surveys, 37% response rate, Oct 2024 – Sep 2025.
How Upstate New York VA Healthcare System (western Ny VA Healthcare System) compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Upstate New York VA Healthcare System (western Ny VA Healthcare System)This hospital | 5/5 | 69% | — | 2 better 1 worse |
| Erie County Medical CenterSame city | 2/5 | 66% | 5 h 25 min | 2 better 5 worse |
| Sisters of Charity HospitalSame city | 3/5 | 66% | 3 h 23 min | 3 better 3 worse |
| Kaleida HealthSame city | 3/5 | 67% | 3 h 50 min | 5 better 4 worse |
| Mercy Hospital of BuffaloSame city | 2/5 | 64% | 5 h 7 min | 4 better 2 worse |
| Kenmore Mercy HospitalSame county · Kenmore | 3/5 | 76% | 3 h 56 min | 1 better 2 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Buffalo.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 1,599 cases | Too few cases | 3.1% | 3.9% |
| Heart attack 94 cases | Too few cases | 10.3% | 11.9% |
| Heart failure 464 cases | Too few cases | 7.4% | 11.1% |
| Pneumonia 368 cases | Too few cases | 10% | 15.2% |
| COPD 348 cases | Too few cases | 7% | 8.6% |
2 more measures had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 1.06 likely 0.74 – 1.37 | 1 |
| After hip or knee replacement 101 cases | Too few cases | 3.2% | 4.1% |
| Deaths after a serious but treatable surgical complication 46 cases | No different | 169.06 per 1,000 likely 108.37 per 1,000 – 229.74 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 4,846 cases | No different | 0.58 per 1,000 likely 0 per 1,000 – 1.27 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 6,758 cases | No different | 0.17 per 1,000 likely 0 per 1,000 – 0.39 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 7,200 cases | No different | 0.22 per 1,000 likely 0.03 per 1,000 – 0.42 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 1,347 cases | No different | 1.81 per 1,000 likely 0.38 per 1,000 – 3.24 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 771 cases | No different | 1.34 per 1,000 likely 0 per 1,000 – 2.89 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 752 cases | Worse | 16.45 per 1,000 likely 10.08 per 1,000 – 22.83 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 1,320 cases | No different | 2.82 per 1,000 likely 0.61 per 1,000 – 5.04 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 766 cases | No different | 4.19 per 1,000 likely 0.61 per 1,000 – 7.76 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 218 cases | No different | 1.61 per 1,000 likely 0.14 per 1,000 – 3.07 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 910 cases | No different | 0.88 per 1,000 likely 0 per 1,000 – 1.89 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | No different | 0.78 likely 0.2 – 2.12 | 1 |
| Urinary tract infections from catheters (CAUTI) | No different | 0.63 likely 0.16 – 1.72 | 1 |
4 more measures had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 63 cases | Too few cases | 14.3% | 14.4% |
| Readmitted after heart failure 385 cases | Too few cases | 21.3% | 21.3% |
| Readmitted after pneumonia 269 cases | Too few cases | 17.2% | 17.3% |
| Readmitted after COPD 289 cases | Too few cases | 18.8% | 20% |
| Readmitted after hip or knee replacement 96 cases | Too few cases | 5.7% | 5.8% |
| Days back in hospital after a heart attack 101 cases | Too few cases | 20.1 days per 100 | — |
| Days back in hospital after heart failure 567 cases | Too few cases | 14.4 days per 100 | — |
| Days back in hospital after pneumonia 408 cases | Too few cases | 12.9 days per 100 | — |
6 more measures had too few cases here to report.
Clinicians registered at this address
406 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry, plus 15 residents and trainees. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Pharmacist | 73 |
| Clinical | 34 |
| Social Worker | 34 |
| Adult Health | 16 |
| Dietitian, Registered | 16 |
| Internal Medicine | 14 |
| Family | 13 |
| Registered Nurse | 13 |
| Pharmacist Clinician (PhC)/ Clinical Pharmacy Specialist | 9 |
| Physical Therapist | 9 |
| Anesthesiology | 7 |
| Dentist | 7 |
First 12 alphabetically
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Upstate New York VA Healthcare System (western Ny VA Healthcare System)
Is Upstate New York VA Healthcare System (western Ny VA Healthcare System) a good hospital?
Upstate New York VA Healthcare System (western Ny VA Healthcare System) has a CMS overall rating of 5 out of 5 stars. Of the 15 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 2 and worse on 1. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Upstate New York VA Healthcare System (western Ny VA Healthcare System)?
69% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 505 completed HCAHPS surveys.
Does Upstate New York VA Healthcare System (western Ny VA Healthcare System) have an emergency room?
Yes. CMS lists emergency services at Upstate New York VA Healthcare System (western Ny VA Healthcare System).