CMS certification 360059
Metrohealth System
2500 Metrohealth Drive, Cleveland, OH 44109
Metrohealth System has a CMS overall rating of 3 out of 5 stars. 75% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 23 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 3 and worse on 4. Emergency patients spend a median of 2 h 36 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 1,359 completed surveys, 23% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as very high; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | OH | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 367 visits sampled · US median for EDs of the same volume: 3 h 21 min | 2 h 36 min | 2 h 38 min | 2 h 42 min |
| Median time for psychiatric and mental health patients Lower is better · 20 visits sampled | 3 h 28 min | 4 h 8 min | 4 h 17 min |
| Left before being seen Lower is better · 153,256 patients | 2% | 2% | 2% |
| Stroke symptoms: brain scan read within 45 minutes Higher is better · 11 patients | 9% | 71% | 69% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 75 patients | 48% | 63% | 65% |
How Metrohealth System compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Metrohealth SystemThis hospital | 3/5 | 75% | 2 h 36 min | 3 better 4 worse |
| Fairview HospitalSame city | 5/5 | 76% | 4 h 2 min | 9 better 1 worse |
| Louis Stokes Cleveland VA Medical CenterSame city | 4/5 | 76% | — | 2 better 1 worse |
| Uh Cleveland Medical CenterSame city | 3/5 | 69% | 4 h 1 min | 3 better 3 worse |
| Lutheran HospitalSame city | 3/5 | 59% | 2 h 26 min | 2 better 2 worse |
| Cleveland ClinicSame city | 4/5 | 80% | 3 h 9 min | 13 better 4 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Cleveland.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 3,734 cases | Too few cases | 3.4% | 3.9% |
| Heart attack 67 cases | Too few cases | 11.7% | 11.9% |
| Heart failure 265 cases | Too few cases | 8.3% | 11.1% |
| Pneumonia 244 cases | Too few cases | 12.1% | 15.2% |
| Stroke 293 cases | Too few cases | 9.8% | 11.9% |
| COPD 102 cases | Too few cases | 8% | 8.6% |
1 more measure had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | Worse | 1.37 likely 1.03 – 1.7 | 1 |
| After hip or knee replacement 57 cases | Too few cases | 4.7% | 4.1% |
| Deaths after a serious but treatable surgical complication 67 cases | No different | 197.98 per 1,000 likely 148.15 per 1,000 – 247.8 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 4,005 cases | No different | 1.21 per 1,000 likely 0.5 per 1,000 – 1.92 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 4,189 cases | No different | 0.16 per 1,000 likely 0 per 1,000 – 0.37 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 4,080 cases | No different | 0.27 per 1,000 likely 0.07 per 1,000 – 0.47 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 1,052 cases | No different | 2.46 per 1,000 likely 0.97 per 1,000 – 3.95 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 420 cases | No different | 1.9 per 1,000 likely 0.26 per 1,000 – 3.53 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 405 cases | Worse | 17.85 per 1,000 likely 10.34 per 1,000 – 25.37 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 1,100 cases | No different | 3.23 per 1,000 likely 1.12 per 1,000 – 5.34 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 399 cases | No different | 4.51 per 1,000 likely 0.8 per 1,000 – 8.22 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 245 cases | No different | 1.61 per 1,000 likely 0.14 per 1,000 – 3.07 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 825 cases | No different | 1.59 per 1,000 likely 0.6 per 1,000 – 2.58 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | No different | 0.61 likely 0.3 – 1.13 | 1 |
| Urinary tract infections from catheters (CAUTI) | No different | 0.61 likely 0.3 – 1.13 | 1 |
| Surgical site infections after colon surgery | No different | 1.48 likely 0.84 – 2.42 | 1 |
| Surgical site infections after abdominal hysterectomy | No different | 2.03 likely 0.74 – 4.5 | 1 |
| MRSA bloodstream infections | Worse | 1.65 likely 1.01 – 2.55 | 1 |
| C. diff intestinal infections | Better | 0.41 likely 0.27 – 0.61 | 1 |
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 178 cases | Too few cases | 15.5% | 14.4% |
| Readmitted after heart failure 904 cases | Too few cases | 23% | 21.3% |
| Readmitted after pneumonia 649 cases | Too few cases | 18.6% | 17.3% |
| Readmitted after COPD 384 cases | Too few cases | 19.1% | 20% |
| Readmitted after heart bypass surgery 29 cases | Too few cases | 10.2% | 11% |
| Readmitted after hip or knee replacement 66 cases | Too few cases | 6.4% | 5.8% |
| Days back in hospital after a heart attack 64 cases | Too few cases | 40 days per 100 | — |
| Days back in hospital after heart failure 300 cases | Too few cases | 66.2 days per 100 | — |
| Days back in hospital after pneumonia 250 cases | Too few cases | 39.7 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 1,334 cases | No different | 13.3 per 1,000 likely 10.3 per 1,000 – 17.1 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 193 cases | No different | 10.2 per 100 likely 7.5 per 100 – 13.7 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 193 cases | No different | 5.4 per 100 likely 3.6 per 100 – 7.8 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 480 cases | No different | 1.3 likely 1 – 1.7 | — |
1 more measure had too few cases here to report.
Clinicians registered at this address
1,943 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry, plus 488 residents and trainees. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Internal Medicine | 166 |
| Emergency Medicine | 145 |
| Family | 123 |
| Pediatrics | 102 |
| Family Medicine | 83 |
| Nurse Practitioner | 69 |
| Physician Assistant | 61 |
| Anesthesiology | 54 |
| Pharmacist | 51 |
| Anesthesiologist Assistant | 46 |
| Diagnostic Radiology | 42 |
| Clinical | 39 |
First 12 alphabetically
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $2M
- 2020 $1.5M
- 2021 $771,954
- 2022 $1.1M
- 2023 $970,393
- 2024 $2M
- 2025 $3.5M
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Grants | $75,300 | 8 |
| Space rental and facility fees | $44,600 | 23 |
| Speaking, teaching and other services | $10,000 | 5 |
| Debt forgiveness | $2,979 | 7 |
| Gifts | $2,000 | 1 |
| Education | $2,000 | 1 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Amgen Inc. | $2.9M | 2 |
| Abbvie INC. | $119,629 | 26 |
| Coloplast Corp | $105,705 | 16 |
| Takeda Pharmaceuticals U.S.A., Inc. | $70,018 | 24 |
| E.R. Squibb & Sons, L.L.C. | $53,251 | 7 |
| Avadel CNS Pharmaceuticals, LLC | $48,473 | 1 |
| Stryker Corporation | $47,712 | 10 |
| Biosense Webster, Inc. | $42,000 | 5 |
Largest research studies funded here, 2025
| Study | Amount |
|---|---|
| A Phase 2a, Open Label, Multicenter, Platform Trial to Assess the Safety, Tolerability, and Efficacy of Inebilizumab and Blinatumomab in Subjects Wit… Amgen Inc. | $2.9M |
| INTIBIA COLOPLAST CORP | $105,705 |
| A STUDY OF TAK-330 FOR REVERSAL OF DIRECT ORAL FACTOR XA INHIBITOR-INDUCED ANTICOAGULATION Takeda Pharmaceuticals U.S.A., Inc. | $66,018 |
| A Study to Assess Adverse Events Change in Disease Activity and How the Drug Moves Through the Body in Children With Juvenile Psoriatic Arthritis (jP… ABBVIE INC. · NCT06100744 | $58,699 |
| A DOUBLE-BLIND, PLACEBO-CONTROLLED, RANDOMIZED WITHDRAWAL, MULTICENTER STUDY OF THE EFFICACY AND SAFETY OF FT218 IN THE TREATMENT OF IDIOPATHIC HYPER… Avadel CNS Pharmaceuticals, LLC · NCT06525077 | $48,473 |
| A Phase 3, Randomized, Open-Label Study to Compare Nivolumab Plus Concurrent Chemoradiotherapy (CCRT) followed by Nivolumab plus Ipilimumab or Nivolu… E.R. Squibb & Sons, L.L.C. | $34,630 |
| M23-732 - A Study to Assess Adverse Events Change in Disease Activity and How the Drug Moves Through the Body in Children With Juvenile Psoriatic Art… ABBVIE INC. | $33,849 |
| FOR A RETROSPECTIVE DATA COLLECTION OF THE TREATMENT OF WRIST FRACTURES WITH THE VARIAX 2 DISTAL RADIUS SYSTEM AND VARIAX 2 DISTAL ULNA SYSTEM Stryker Corporation | $33,500 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Metrohealth System
Is Metrohealth System a good hospital?
Metrohealth System has a CMS overall rating of 3 out of 5 stars. Of the 23 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 3 and worse on 4. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Metrohealth System?
75% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 1,359 completed HCAHPS surveys.
How long is the wait in the Metrohealth System emergency room?
Emergency patients spend a median of 2 h 36 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with very high patient volume, like this one, the median is 3 h 21 min. 2% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does Metrohealth System receive money from drug and device companies?
Drug and device makers reported $3.5M in payments to Metrohealth System for 2025, most of it research funding, under the federal Open Payments program. A payment on its own does not show a conflict of interest.