CMS certification 330164
Highland Hospital
1000 South Avenue, Rochester, NY 14617
Highland Hospital has a CMS overall rating of 3 out of 5 stars. 72% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 23 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 2 and worse on 2. Emergency patients spend a median of 5 h 4 min in its emergency department before leaving (US median 2 h 42 min).
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 1,104 completed surveys, 27% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as high; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | NY | US |
|---|---|---|---|
| Median time in the emergency department before leaving Lower is better · 398 visits sampled · US median for EDs of the same volume: 3 h 22 min | 5 h 4 min | 3 h 14 min | 2 h 42 min |
| Left before being seen Lower is better · 47,439 patients | 4% | 2% | 2% |
| Severe sepsis and septic shock: all recommended care given Higher is better · 386 patients | 50% | 60% | 65% |
How Highland Hospital compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Highland HospitalThis hospital | 3/5 | 72% | 5 h 4 min | 2 better 2 worse |
| Rochester General HospitalSame city | 2/5 | 60% | 3 h 53 min | 2 better 5 worse |
| Unity HospitalSame city | 2/5 | 62% | 4 h 59 min | 4 better 3 worse |
| Strong Memorial HospitalSame city | 3/5 | 69% | 4 h 7 min | 4 better 3 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in Rochester.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 4,255 cases | Too few cases | 3.3% | 3.9% |
| Heart failure 266 cases | Too few cases | 9.7% | 11.1% |
| Pneumonia 284 cases | Too few cases | 9.6% | 15.2% |
| Stroke 176 cases | Too few cases | 10.4% | 11.9% |
| COPD 72 cases | Too few cases | 6.9% | 8.6% |
2 more measures had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | No different | 0.97 likely 0.62 – 1.33 | 1 |
| After hip or knee replacement 224 cases | Too few cases | 3.7% | 4.1% |
| Deaths after a serious but treatable surgical complication 30 cases | No different | 187.77 per 1,000 likely 127.33 per 1,000 – 248.2 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 4,325 cases | No different | 0.85 per 1,000 likely 0.12 per 1,000 – 1.58 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 5,126 cases | No different | 0.17 per 1,000 likely 0 per 1,000 – 0.39 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 4,950 cases | No different | 0.37 per 1,000 likely 0.17 per 1,000 – 0.57 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 937 cases | No different | 2.76 per 1,000 likely 1.18 per 1,000 – 4.34 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 450 cases | No different | 1.55 per 1,000 likely 0 per 1,000 – 3.21 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 445 cases | No different | 6.05 per 1,000 likely 0 per 1,000 – 14.22 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 965 cases | No different | 3.82 per 1,000 likely 1.63 per 1,000 – 6.01 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 441 cases | No different | 4.22 per 1,000 likely 0.32 per 1,000 – 8.11 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 213 cases | No different | 1.98 per 1,000 likely 0.49 per 1,000 – 3.46 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 827 cases | No different | 1.37 per 1,000 likely 0.37 per 1,000 – 2.37 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | No different | 1.23 likely 0.67 – 2.09 | 1 |
| Urinary tract infections from catheters (CAUTI) | Better | 0.46 likely 0.19 – 0.96 | 1 |
| Surgical site infections after colon surgery | No different | 1 likely 0.32 – 2.41 | 1 |
| Surgical site infections after abdominal hysterectomy | No different | 0.51 likely 0.03 – 2.54 | 1 |
| MRSA bloodstream infections | No different | 1.21 likely 0.53 – 2.38 | 1 |
| C. diff intestinal infections | Better | 0.4 likely 0.25 – 0.63 | 1 |
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 60 cases | Too few cases | 13.9% | 14.4% |
| Readmitted after heart failure 923 cases | Too few cases | 21.5% | 21.3% |
| Readmitted after pneumonia 855 cases | Too few cases | 16.4% | 17.3% |
| Readmitted after COPD 294 cases | Too few cases | 20.4% | 20% |
| Readmitted after hip or knee replacement 223 cases | Too few cases | 5% | 5.8% |
| Days back in hospital after heart failure 301 cases | Too few cases | 35.2 days per 100 | — |
| Days back in hospital after pneumonia 299 cases | Too few cases | 18.1 days per 100 | — |
| Unplanned visits after an outpatient colonoscopy 1,035 cases | No different | 13.9 per 1,000 likely 10.7 per 1,000 – 18.2 per 1,000 | 13 per 1,000 |
| Hospital admissions during outpatient chemotherapy 32 cases | No different | 9.8 per 100 likely 6.5 per 100 – 14.6 per 100 | 10.7 per 100 |
| ER visits during outpatient chemotherapy 32 cases | No different | 5 per 100 likely 3.1 per 100 – 7.9 per 100 | 5.4 per 100 |
| Unplanned visits after outpatient surgery 473 cases | No different | 1.1 likely 0.8 – 1.4 | — |
3 more measures had too few cases here to report.
Money from drug and device companies
Drug and device makers have to report what they pay teaching hospitals to CMS's Open Payments program. At many teaching hospitals most of it is research funding, or royalties for inventions the hospital licensed to a company. A payment on its own does not show a conflict of interest.
- 2019 $152,595
- 2020 $3,372
- 2021 $9,460
- 2022 $18,047
- 2023 $15,297
- 2024 $42,741
- 2025 $21,385
What the 2025 general payments were for
| Type of payment | Amount | Payments |
|---|---|---|
| Debt forgiveness | $17,625 | 3 |
| Medical devices and supplies on long-term loan | $3,504 | 11 |
| Food and beverage | $255 | 1 |
Largest paying companies, 2025
| Company | Amount | Payments |
|---|---|---|
| Olympus America Inc. | $17,147 | 1 |
| Stryker Corporation | $3,519 | 12 |
| Medline Industries LP | $463 | 1 |
| NeuroLogica Corporation, a Samsung Company | $255 | 1 |
Amounts are as the paying companies reported them to CMS; Open Payments data retrieved 13 Sep 2026. Full record on CMS Open Payments.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Highland Hospital
Is Highland Hospital a good hospital?
Highland Hospital has a CMS overall rating of 3 out of 5 stars. Of the 23 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 2 and worse on 2. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Highland Hospital?
72% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 1,104 completed HCAHPS surveys.
How long is the wait in the Highland Hospital emergency room?
Emergency patients spend a median of 5 h 4 min in its emergency department before leaving (US median 2 h 42 min). Among US emergency departments with high patient volume, like this one, the median is 3 h 22 min. 4% of emergency patients left before being seen (US 2%). These are medians over a year of visits, not a live wait time.
Does Highland Hospital receive money from drug and device companies?
Drug and device makers reported $21,385 in payments to Highland Hospital for 2025, under the federal Open Payments program. A payment on its own does not show a conflict of interest.