CMS certification 400006
Doctors' Center Hospital San Juan
Pda. 20 C/ San Rafael # 1395, Santurce, PR 00909
CMS does not publish an overall star rating for Doctors' Center Hospital San Juan. 66% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 6 death, complication, infection and readmission measures CMS could compare, it does better than the nation on none and worse on 1.
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 319 completed surveys, 35% response rate, Oct 2024 – Sep 2025.
Emergency department
How long emergency patients spent here and how some time-critical care went, from CMS's timely and effective care measures, Oct 2024 – Sep 2025. CMS classes this emergency department's patient volume as medium; busier departments tend to have longer times, so the national median for departments of the same volume is shown too. These are medians over a year of visits, not a live wait time.
| Measure | This hospital | PR | US |
|---|---|---|---|
| Left before being seen Lower is better · 23,563 patients | 1% | 1% | 2% |
How Doctors' Center Hospital San Juan compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| Doctors' Center Hospital San JuanThis hospital | Not rated | 66% | — | 1 worse |
| Hospital Pavia SanturceSame county · San Juan | 1/5 | — | — | 1 better 2 worse |
| Auxilio Mutuo HospitalSame county · San Juan | 4/5 | — | — | 3 better 1 worse |
| San Juan VA Medical CenterSame county · San Juan | 2/5 | 78% | — | 1 better 6 worse |
| Doctors Center Hospital Carolina LLCSame county · Carolina | Not rated | 61% | 5 h 47 min | No different |
| Bayamon Medical CenterSame ZIP area · Bayamon | Not rated | 49% | 4 h 39 min | 2 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 1,457 cases | Too few cases | 5.1% | 3.9% |
| Pneumonia 31 cases | Too few cases | 18.7% | 15.2% |
| Stroke 87 cases | Too few cases | 25% | 11.9% |
4 more measures had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| After hip or knee replacement 115 cases | Too few cases | 3% | 4.1% |
12 more measures had too few cases here to report.
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Urinary tract infections from catheters (CAUTI) | No different | 0.51 likely 0.03 – 2.49 | 1 |
5 more measures had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after heart failure 164 cases | Too few cases | 23.1% | 21.3% |
| Readmitted after pneumonia 265 cases | Too few cases | 18.7% | 17.3% |
| Readmitted after COPD 61 cases | Too few cases | 19.5% | 20% |
| Readmitted after hip or knee replacement 100 cases | Too few cases | 5.3% | 5.8% |
| Days back in hospital after pneumonia 34 cases | Too few cases | 68.5 days per 100 | — |
9 more measures had too few cases here to report.
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about Doctors' Center Hospital San Juan
Is Doctors' Center Hospital San Juan a good hospital?
CMS does not publish an overall star rating for Doctors' Center Hospital San Juan. Of the 6 death, complication, infection and readmission measures CMS could compare, it does better than the nation on none and worse on 1. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend Doctors' Center Hospital San Juan?
66% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 319 completed HCAHPS surveys.
Does Doctors' Center Hospital San Juan have an emergency room?
Yes. CMS lists emergency services at Doctors' Center Hospital San Juan.