CMS certification 40003F
San Juan VA Medical Center
10 Calle Casia, San Juan, PR 00921
San Juan VA Medical Center has a CMS overall rating of 2 out of 5 stars. 78% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. Of the 15 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on 6.
Every figure on this page is published by CMS; we arrange and explain it, and score nothing ourselves.
What patients said
Answers from patients who stayed here, collected by CMS in the national HCAHPS survey: 574 completed surveys, 30% response rate, Oct 2024 – Sep 2025.
How San Juan VA Medical Center compares with nearby hospitals
The closest hospitals of the same kind that CMS rates or surveys - the same city first, then the same county and ZIP area. Every figure is CMS's: the overall star rating, the share of patients who would definitely recommend the hospital, the median time emergency patients spent before leaving, and how many death, complication, infection and readmission measures CMS found better or worse than the national rate.
| Hospital | CMS stars | Would recommend | ER median time | Vs the nation |
|---|---|---|---|---|
| San Juan VA Medical CenterThis hospital | 2/5 | 78% | — | 1 better 6 worse |
| Auxilio Mutuo HospitalSame city | 4/5 | — | — | 3 better 1 worse |
| Hospital Pavia SanturceSame city | 1/5 | — | — | 1 better 2 worse |
| Doctors' Center Hospital San JuanSame county · Santurce | Not rated | 66% | — | 1 worse |
| Doctors Center Hospital Carolina LLCSame county · Carolina | Not rated | 61% | 5 h 47 min | No different |
| Bayamon Medical CenterSame ZIP area · Bayamon | Not rated | 49% | 4 h 39 min | 2 worse |
Hospitals differ in size and in how sick their patients are. CMS adjusts its outcome measures for that, but a star or a percentage is a starting point for questions, not a verdict. All hospitals in San Juan.
Deaths
How many patients died within 30 days of admission, adjusted by CMS for how sick they were. Lower is better. Data from Jul 2022 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| All patients, hospital-wide 3,163 cases | Too few cases | 3.4% | 3.9% |
| Heart attack 303 cases | Too few cases | 11.2% | 11.9% |
| Heart failure 632 cases | Too few cases | 7.5% | 11.1% |
| Pneumonia 1,177 cases | Too few cases | 15% | 15.2% |
| COPD 339 cases | Too few cases | 7% | 8.6% |
2 more measures had too few cases here to report.
Complications
How often patients had serious complications, most of them after surgery, adjusted for how sick they were. Lower is better. Data from Jul 2022 – Jun 2024.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Serious complications, combined measure | Worse | 1.9 likely 1.62 – 2.18 | 1 |
| After hip or knee replacement 114 cases | Too few cases | 3.5% | 4.1% |
| Deaths after a serious but treatable surgical complication 71 cases | No different | 158.32 per 1,000 likely 103.39 per 1,000 – 213.25 per 1,000 | 173.3 per 1,000 |
| Pressure ulcers (bed sores) 9,534 cases | Worse | 1.29 per 1,000 likely 0.76 per 1,000 – 1.83 per 1,000 | 0.63 per 1,000 |
| Collapsed lung caused by a procedure 11,646 cases | No different | 0.19 per 1,000 likely 0 per 1,000 – 0.38 per 1,000 | 0.21 per 1,000 |
| Broken bones from falls in the hospital 12,014 cases | No different | 0.38 per 1,000 likely 0.2 per 1,000 – 0.56 per 1,000 | 0.27 per 1,000 |
| Bleeding or hematoma after surgery 1,653 cases | No different | 3.5 per 1,000 likely 2.1 per 1,000 – 4.91 per 1,000 | 2.34 per 1,000 |
| Kidney injury needing dialysis after surgery 883 cases | No different | 1.69 per 1,000 likely 0.15 per 1,000 – 3.23 per 1,000 | 1.67 per 1,000 |
| Breathing failure after surgery 890 cases | Worse | 26.73 per 1,000 likely 20.49 per 1,000 – 32.96 per 1,000 | 9.42 per 1,000 |
| Blood clots in the lungs or legs after surgery 1,686 cases | No different | 4.75 per 1,000 likely 2.66 per 1,000 – 6.83 per 1,000 | 3.52 per 1,000 |
| Sepsis after surgery 858 cases | Worse | 10.03 per 1,000 likely 6.75 per 1,000 – 13.31 per 1,000 | 5.27 per 1,000 |
| Surgical wound splitting open 422 cases | No different | 1.52 per 1,000 likely 0.1 per 1,000 – 2.94 per 1,000 | 1.77 per 1,000 |
| Accidental cut or tear during abdominal surgery 1,683 cases | No different | 1.23 per 1,000 likely 0.29 per 1,000 – 2.18 per 1,000 | 1.06 per 1,000 |
Infections caught in the hospital
Standardized infection ratio: 1.0 means as many infections as CMS predicted for a hospital like this one. Lower is better. Data from Oct 2024 – Sep 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Bloodstream infections from central lines (CLABSI) | No different | 0.38 likely 0.06 – 1.26 | 1 |
| Urinary tract infections from catheters (CAUTI) | No different | 0.79 likely 0.46 – 1.28 | 1 |
4 more measures had too few cases here to report.
Readmissions and return visits
How often patients had to come back to a hospital after going home. Lower is better. Data from Jul 2023 – Jun 2025.
| Measure | CMS comparison | This hospital | National |
|---|---|---|---|
| Readmitted after a heart attack 190 cases | Too few cases | 15.5% | 14.4% |
| Readmitted after heart failure 479 cases | Too few cases | 27% | 21.3% |
| Readmitted after pneumonia 792 cases | Too few cases | 20.9% | 17.3% |
| Readmitted after COPD 312 cases | Too few cases | 25.3% | 20% |
| Readmitted after hip or knee replacement 110 cases | Too few cases | 5.8% | 5.8% |
| Days back in hospital after a heart attack 290 cases | Too few cases | 65.8 days per 100 | — |
| Days back in hospital after heart failure 732 cases | Too few cases | 74.3 days per 100 | — |
| Days back in hospital after pneumonia 1,174 cases | Too few cases | 53.6 days per 100 | — |
6 more measures had too few cases here to report.
Clinicians registered at this address
646 clinicians give this hospital's street address as their practice location in NPPES, the federal provider registry, plus 170 residents and trainees. The same address can take in offices and clinics in the building, and a listing does not prove admitting privileges or current employment.
| Specialty | Clinicians |
|---|---|
| Clinical | 72 |
| Pharmacist Clinician (PhC)/ Clinical Pharmacy Specialist | 61 |
| Internal Medicine | 56 |
| Psychiatry | 38 |
| Pharmacist | 37 |
| Hospitalist | 26 |
| General Practice | 24 |
| Family | 19 |
| Dietitian, Registered | 18 |
| Physical Therapist | 15 |
| Nurse Anesthetist, Certified Registered | 14 |
| Occupational Therapist | 12 |
First 12 alphabetically
How to read this page
- Everything here is published by CMS on Care Compare. We arrange it and explain it; the star ratings and the better / worse verdicts are CMS's, not ours.
- “No different” is the most common result on most measures at most hospitals. CMS only calls a result better or worse when the difference from the national rate is statistically clear.
- Death, complication and readmission rates are adjusted by CMS for how sick patients were, so hospitals that treat sicker patients can be compared fairly.
- Infection results are ratios: 1.0 means as many infections as CMS predicted for a hospital like this one, below 1.0 is fewer.
- These are hospital-wide results. They do not rate an individual doctor, nurse or department, and they are not medical advice.
CMS Care Compare data retrieved 4 Oct 2026, refreshed weekly. Where this data comes from and how we handle it · Report an error
Common questions about San Juan VA Medical Center
Is San Juan VA Medical Center a good hospital?
San Juan VA Medical Center has a CMS overall rating of 2 out of 5 stars. Of the 15 death, complication, infection and readmission measures CMS could compare, it does better than the nation on 1 and worse on 6. These are hospital-wide results published by CMS; they do not rate individual doctors or departments.
Would patients recommend San Juan VA Medical Center?
78% of patients who answered CMS's national survey would definitely recommend it, against a US average of 71%. The figure comes from 574 completed HCAHPS surveys.
Does San Juan VA Medical Center have an emergency room?
Yes. CMS lists emergency services at San Juan VA Medical Center.